Hotel Vertu
Hotel Vertu, L75, Street Number 7, L block, Mahipalpur Village, Mahipalpur, New Delhi, Delhi 110037
Gumo's take
Hotel Vertu in Delhi is a mid-range hotel near the airport, known for its proximity to transportation hubs and a pool, which is a rare feature in the area. While it offers free breakfast, Wi-Fi, and room service, guest experiences are mixed. Positive reviews highlight friendly staff, clean rooms, and helpful housekeeping, while negative reviews frequently mention poor room maintenance, uncleanliness, and malfunctioning amenities. It suits travelers needing a convenient airport stay or short layovers, but may not be ideal for extended stays due to recurring cleanliness and infrastructure issues.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 68
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 62
What guests love
- Staff are generally described as helpful and courteous, with specific mentions of front desk employees like Sumit, Pooja, and Vishal.
- The hotel is conveniently located near the airport and offers a pool, which is a unique feature in the area.
- Some guests praised the cleanliness of rooms and housekeeping services, with mentions of spotless and comfortable beds.
Worth knowing
- Multiple reviews report poor room maintenance, including broken AC units, non-functional TVs, and dirty or stained bed linens.
- Bathroom cleanliness is a recurring issue, with complaints about dirty fixtures, broken geyser systems, and poor hygiene.
- Service inconsistencies are noted, including unresponsive staff, misleading amenities, and poor communication about room availability.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Parking (free)
- Self parking (free)
- Car rental onsite
- English
- Hindi
- Restaurant
- Buffet dinner
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Air conditioning
- Kitchen
Common questions
Is breakfast included at Hotel Vertu?
Yes, Hotel Vertu offers free breakfast to guests. However, breakfast reviews are mixed, with some guests expressing dissatisfaction.
What are the main issues guests report with the hotel rooms?
Guests frequently report poor room maintenance, including broken AC units, non-functional TVs, and unclean or stained bed linens. Bathroom cleanliness is also a recurring issue with complaints about dirty fixtures and poor hygiene.
How is the service quality at Hotel Vertu?
Service quality is generally positive, with 386 positive mentions of helpful and courteous staff, including specific praise for front desk employees. However, there are also 116 negative reports regarding unresponsive staff and service inconsistencies.
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