Hotel Viva Palace
Hotel Viva Palace, 443, Street Number 7, L block, Mahipalpur Village, Mahipalpur, New Delhi, Delhi 110037
Gumo's take
Hotel Viva Palace is a 4-star property near Delhi Airport, known for its 24-hour room service and informal restaurant with a dinner buffet. It appeals to business and leisure travelers seeking convenience and decent amenities. While the staff is generally praised for being courteous and helpful, negative reviews highlight issues with room cleanliness, bathroom quality, and occasional unprofessional service. The hotel's proximity to the airport and nearby attractions is a major draw, though some guests report maintenance and hygiene concerns.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 72
- Staff & Service
- 80
- Room Comfort & Cleanliness
- 68
What guests love
- Proximity to Delhi Airport and major attractions like Qutb Minar and India Gate
- 24-hour room service and a complimentary breakfast buffet
- Staff is generally described as polite, helpful, and professional in many reviews
Worth knowing
- Recurring complaints about poor bathroom quality, including rusted fixtures and unhygienic conditions
- Issues with room cleanliness, including cockroach sightings and unwashed linens
- Unreliable air conditioning and maintenance problems in some rooms
- Occasional unprofessional or indifferent service from staff, particularly in room service
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Business center
- Meeting rooms
- English
- Hindi
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Vending machines
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- Not accessible
- Accessible elevator
- Air conditioning
Common questions
Is the hotel clean, especially the bathrooms?
There are mixed reports about cleanliness. While the hotel is generally praised, recurring complaints mention poor bathroom quality, including rusted fixtures and unhygienic conditions.
Does the hotel offer 24-hour room service?
Yes, Hotel Viva Palace offers 24-hour room service, which is one of its key strengths and a notable feature for guests.
How is the service quality at the hotel?
The service is mostly positive, with many guests describing the staff as polite and helpful. However, some reviews mention occasional unprofessional or indifferent service, particularly with room service.
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