Hotel west end @ Delhi Airport
A - 167, Hotel west end @ Delhi Airport, Road No - 04, Block RZ, Mahipalpur Village, Mahipalpur, Delhi, New Delhi, Delhi 110037
Gumo's take
Hotel West End @ Delhi Airport is a budget-friendly option near the airport, catering primarily to travelers prioritizing proximity over luxury. While some guests praise the friendly staff, clean rooms, and good breakfast, others report significant issues with false advertising, poor hygiene, and unprofessional service. The hotel is best suited for short stays or travelers who value location over consistent quality.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 52
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 58
What guests love
- Friendly and helpful staff, with several guests noting positive interactions and efficient service.
- Clean and comfortable rooms for some guests, with a few mentioning modern amenities and good bed quality.
- Good breakfast options, with positive mentions of variety and taste.
Worth knowing
- Multiple reports of false advertising, including misleading photos and unfulfilled promises like free airport drop-off.
- Poor hygiene in rooms and bathrooms, with complaints about dirty linens, broken fixtures, and unclean facilities.
- Unprofessional and rude staff behavior, including dismissive front desk interactions and lack of accountability.
- Inconsistent room availability and overbooking issues, with guests being denied confirmed bookings or shifted to substandard properties.
Common questions
Is the breakfast at Hotel West End @ Delhi Airport good?
Yes, guests have praised the breakfast for its variety and taste, with 14 positive mentions in the sentiment breakdown.
What do guests say about the service at this hotel?
The service is generally well-regarded, with 44 positive mentions, though there are 14 negative reports, including some unprofessional and rude interactions at the front desk.
How is the cleanliness of the hotel rooms?
Cleanliness is mixed; while some guests found the rooms clean and comfortable, others reported poor hygiene, including dirty linens and unclean bathrooms.
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