Novotel New Delhi Aerocity
Asset No 2, Novotel New Delhi Aerocity, Aerocity, New Delhi, Delhi 110037
Gumo's take
Novotel New Delhi Aerocity is a 5-star hotel known for its exceptional hospitality, modern amenities, and proximity to Delhi's Indira Gandhi International Airport. It is particularly praised for its cleanliness, attentive housekeeping, and outstanding breakfast buffet. Guests frequently highlight the professionalism and warmth of the staff, especially in the restaurant and housekeeping departments. While it is ideal for travelers seeking convenience and comfort, some guests note that the rooms can be cramped and the location is less suited for those wanting easy access to Delhi's main tourist attractions.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 88
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Outstanding housekeeping service with consistently clean and well-maintained rooms, as noted in numerous reviews and high sentiment scores.
- Highly praised breakfast buffet with a wide variety of Indian and international dishes, including special mentions of dosas and fresh bakery items.
- Professional and attentive staff, especially in the restaurant and housekeeping departments, with multiple reviews highlighting individuals like Kajal, Jyoti, and Mr. Mahipal.
Worth knowing
- Some guests found the rooms to be cramped or smaller than expected for a 5-star property, particularly when compared to other hotels in the Accor chain.
- A few negative reviews mention issues with the front desk and management, including unavailability of staff and misleading information about room availability.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- Cash
- Checks
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Car rental onsite
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Refrigerator
- Coffee maker in some rooms
- Minibar in some rooms
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Game room
- Boutique shopping
- Kid-friendly
- Activities for kids
- Pool
- Outdoor pool
- Lifeguard
- Fitness center (extra charge)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the breakfast buffet at Novotel New Delhi Aerocity highly rated?
Yes, the breakfast buffet is highly praised by guests, with a wide variety of Indian and international dishes. Special mentions include the dosas and fresh bakery items, with 85 reviews specifically highlighting dosas.
How is the housekeeping service at the hotel?
The housekeeping service is consistently rated as outstanding, with numerous reviews and high sentiment scores noting the cleanliness and maintenance of the rooms. Guests frequently commend the professionalism and attention to detail in this department.
Are the rooms spacious and well-equipped?
Some guests have found the rooms to be cramped or smaller than expected for a 5-star property. However, the rooms are equipped with TVs and praised for their bathrooms, though the overall space may not meet expectations for all travelers.
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