Southwest Inn
Southwest Inn, Building no 90, Block B -10, 4, Sector 13 Main Rd, opposite Radisson Gate, New Delhi, Delhi 110078
Gumo's take
Southwest Inn in Delhi is a budget-friendly hotel with a 4.2/5 aggregate rating, known for its convenient location near the metro and major attractions. While some guests praise the cleanliness of rooms and helpful staff, others report significant issues with room maintenance, cleanliness, and service consistency. The hotel is best suited for budget-conscious travelers seeking a short stay, though mixed reviews suggest it may not consistently meet expectations for comfort or reliability.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 62
- Staff & Service
- 70
- Room Comfort & Cleanliness
- 58
What guests love
- Convenient location near the metro and major attractions
- Some guests report helpful and friendly staff members like Apoorv, Gaurav, and Raushan
- Clean and well-maintained rooms in some categories, particularly the Super Deluxe
Worth knowing
- Frequent complaints about unclean or poorly maintained rooms, including torn bed sheets, bad odors, and lack of basic toiletries
- Inconsistent service quality, with reports of rude or unprofessional staff at the front desk
- Issues with room infrastructure such as non-functional ACs, broken sockets, and poor ventilation
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Fitness center (extra charge)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Hair salon
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Game room
- Kid-friendly
- Activities for kids
- Parking (free)
- Self parking (free)
- Private car service (extra charge)
- Car rental onsite
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
- Refrigerator in some rooms
- Microwave in some rooms
- Minibar in some rooms
Common questions
Is the hotel clean and well-maintained?
Opinions vary; some guests report clean and well-maintained rooms, especially in the Super Deluxe category, while others note issues like torn bed sheets, bad odors, and lack of basic toiletries.
How is the staff service at Southwest Inn?
Service is mixed; some guests praise friendly and helpful staff like Apoorv, Gaurav, and Raushan, while others report rude or unprofessional behavior at the front desk.
What are the main issues guests report about the hotel?
Common complaints include poor room maintenance, non-functional ACs, broken sockets, poor ventilation, and inconsistent service quality, which may affect comfort and reliability.
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