The Golden Palms Hotel & Spa
J8H7+PX6 The Golden Palms Hotel & Spa, Police Headquarter, opp. East Delhi, I.P.Extension, Patparganj, New Delhi, Delhi, 110092
Gumo's take
The Golden Palms Hotel & Spa is a 3-star property in Delhi offering a mix of basic amenities and a few standout features like a spa and restaurant. It is best suited for budget-conscious travelers or those attending events, as the hotel is frequently used for weddings and conferences. While the food and event services are often praised, the hotel faces consistent criticism for outdated rooms, poor bathroom conditions, and inconsistent service. Guests appreciate the free breakfast and convenient location near public transit, but many report issues with cleanliness, maintenance, and staff responsiveness.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 62
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 58
What guests love
- Praised for its food quality and event services, particularly for weddings and conferences.
- Free breakfast is a consistent positive, with guests noting the variety and taste.
- Convenient location with easy access to public transit and nearby attractions like Akshardham.
Worth knowing
- Rooms and bathrooms are frequently described as outdated, with issues like leaking fixtures and poor maintenance.
- Service is inconsistent, with multiple reports of unhelpful or unprofessional staff, especially at the front desk.
- Facilities like the elevator and air conditioning are problematic, with complaints about slowness and malfunction.
- Some guests report poor cleanliness in common areas and rooms, including smelly carpets and unclean bathrooms.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Checks
- Kid-friendly
- Pool
- Accessible
- Air conditioning
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- English
- Hindi
Common questions
Is the hotel suitable for business travelers or events like weddings?
Yes, the hotel is frequently used for weddings and conferences, and it has a 24-hour front desk and business-friendly amenities, making it suitable for business travelers and event attendees.
What are the main issues guests report with the hotel rooms?
Guests frequently report outdated rooms, poor bathroom conditions, and maintenance issues such as leaking fixtures. Some also mention cleanliness concerns like smelly carpets and unclean bathrooms.
Is breakfast included, and what do guests say about it?
Yes, free breakfast is included and is a consistent positive, with guests praising the variety and taste of the breakfast buffet.
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