The Fern Surya Resort Dharampur, Kasauli Hills, Series by Marriott
The Fern Surya Resort Dharampur, Kasauli Hills, Series by Marriott, Village Mangothi, Kasauli Hills Dist: Solan, Himachal Pradesh, PIN 173209, Dharampur, Himachal Pradesh 173209
Gumo's take
The Fern Surya Resort Dharampur, Kasauli Hills, Series by Marriott is a pet-friendly resort located in Zirakpur, India, offering a peaceful and family-friendly environment. It is praised for its excellent hospitality, well-maintained gardens, and spacious, clean rooms with valley views. The resort is ideal for family vacations, romantic getaways, and destination weddings. While the indoor pool is closed during the pandemic, the property offers adventure activities like a zip line. Guests consistently highlight the friendly and helpful staff, though some have noted inconsistencies in housekeeping and service.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Spacious and well-maintained rooms with valley views, including family-friendly suites like the Hazel Suit for 5 people.
- Highly cooperative and courteous staff, with specific praise for individuals like Mr. Thakur, Mr. Gautam, and Chef Ravi.
- Pet-friendly accommodations, allowing pets to stay in the room with additional charges.
- Excellent dining experience with delicious food and breakfast included in some bookings.
Worth knowing
- Inconsistent housekeeping service, with reports of dust in rooms and lack of toiletry refills or towel changes.
- Some guests reported poor hospitality experiences, including confusion with reservations, lack of porter service, and unclear definitions of included amenities like 'high tea' and 'dinner.'
- Indoor pool is closed during the pandemic, and no alternative aquatic facilities are mentioned.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Kid-friendly
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible parking
- Meeting rooms
- Pet-friendly
- Dogs allowed
- Private bathroom
- Shower
- Restaurant
- Bar
- Buffet dinner
- Full-service laundry
- Indoor pool
- Fitness center
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Sauna
- Air conditioning
- Coffee maker
- Minibar
Common questions
Is the hotel pet-friendly, and are there any additional charges for pets?
Yes, the hotel is pet-friendly and allows pets to stay in the room, though there may be additional charges for their accommodation.
What are the key amenities offered at The Fern Surya Resort Dharampur?
The resort offers free Wi-Fi, free parking, an airport shuttle (for an extra charge), local shuttle service, meeting rooms, and kid-friendly facilities, among other amenities.
Are there any limitations or issues guests have reported about the hotel?
Some guests have reported inconsistent housekeeping service, including dust in rooms and lack of toiletry refills, as well as occasional poor hospitality experiences with reservations and porter service.
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