Citymax Hotel Bur Dubai
Citymax Hotel Bur Dubai - Kuwait St - Al Mankhool - Dubai - United Arab Emirates
Gumo's take
Citymax Hotel Bur Dubai is a budget-friendly, 3-star hotel catering primarily to Indian and South Asian travelers, offering modern rooms, a rooftop pool, and a convenient location in Bur Dubai. It is praised for its complimentary Indian breakfast, 24-hour room service, and proximity to major attractions like the Dubai Mall and Burj Khalifa. While many guests highlight the helpful and friendly staff, especially individuals like Nandu and Joshim, others note recurring issues with cleanliness, housekeeping, and service responsiveness. The hotel is best suited for budget-conscious travelers seeking a basic, no-frills stay with access to nearby amenities.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 62
What guests love
- Strong service from individual staff members like Nandu and Joshim, who are frequently praised for their helpfulness and professionalism.
- Convenient location in Bur Dubai, close to major attractions, public transport, and shopping centers.
- Complimentary Indian breakfast and 24-hour room service, which are highly appreciated by Indian and South Asian guests.
Worth knowing
- Recurring complaints about cleanliness, including unclean cups, poor housekeeping, and unclean rooms or hallways.
- Issues with service responsiveness, including long wait times at reception, unavailability of staff, and poor communication.
- Rooms are described as small, with limited storage and basic amenities, and some guests report a musty or unpleasant smell.
- Noise from the hotel’s nightclub and bar, which can disrupt sleep for guests in lower floors or near the lobby.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Game room
- Nightclub
- Kid-friendly
- Activities for kids
- Outdoor pool
- Parking (free)
- Self parking (free)
- Private car service (extra charge)
- Car rental onsite
- Accessible
- Accessible parking
- Accessible elevator
- Arabic
- English
- Filipino
- Hindi
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Vending machines
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Hair salon
- Doctor on call
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator
- Coffee maker
- Private bathroom
- Bathtub in some rooms
- Shower in some rooms
Common questions
Does the hotel offer 24-hour room service, and is it complimentary?
Yes, the hotel offers 24-hour room service, which is highly appreciated by guests, especially Indian and South Asian travelers. However, it is not explicitly stated whether the service is complimentary or comes at an additional charge.
Is the hotel clean, and are there any recurring cleanliness issues?
While many guests praise the hotel's cleanliness, there are recurring complaints about unclean cups, poor housekeeping, and unclean rooms or hallways. These issues are noted in the hotel's limitations and should be considered before booking.
What are the breakfast options, and is it complimentary?
The hotel offers a complimentary Indian breakfast, which is highly appreciated by guests. Additionally, there is a breakfast buffet available, making it a popular choice for Indian and South Asian travelers.
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