Crowne Plaza Dubai - Festival City by IHG
Crowne Plaza Dubai - Festival City by IHG - Al Kheeran - Dubai Festival City - Dubai - United Arab Emirates
Gumo's take
The Crowne Plaza Dubai - Festival City by IHG is a highly-rated hotel known for its exceptional service, convenient location, and upscale amenities. Guests consistently praise the friendly and professional staff, particularly the housekeeping and concierge teams, as well as the hotel's proximity to Dubai Festival City Mall and major attractions like the Dubai Creek and Burj Khalifa. The hotel is especially popular among business travelers and families, offering spacious, clean rooms with creek views, a well-regarded breakfast buffet, and a range of dining and wellness options. Despite a few isolated issues with air quality and technical problems, the overall experience is overwhelmingly positive, with many guests returning for repeat stays.
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Research this stayHow guests rate it
- Location
- 93
- Facilities
- 88
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 92
What guests love
- Outstanding service from housekeeping and concierge teams, with many guests specifically mentioning staff like Fazal, Man Kumar, and Sohel for their exceptional care.
- Excellent location adjacent to Dubai Festival City Mall and near major landmarks like the Dubai Creek and Burj Khalifa, making it ideal for both business and leisure travelers.
- High-quality breakfast buffet with a wide variety of options, praised for its freshness and service by multiple guests.
Worth knowing
- A few guests reported issues with air quality, including a strong mold smell in some rooms, which led to room changes for some visitors.
- One guest mentioned a technical issue with the hot tub temperature being too low, which affected the relaxation experience.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Free weights
- Spa
- Hair salon
- Doctor on call
- Business center
- Meeting rooms
- Arabic
- Dutch
- English
- French
- German
- Hindi
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Babysitting
- Activities for kids
- Outdoor pool
- Lifeguard
- Hot tub
- Parking (free)
- Valet parking
- EV charger
- Airport shuttle (free)
- Private car service
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Air conditioning
- Kitchen
- Minibar
- Private bathroom
- Bathtub
Common questions
What are the standout features of the hotel's service?
The hotel is renowned for its outstanding service, particularly from the housekeeping and concierge teams. Guests frequently praise staff members like Fazal, Man Kumar, and Sohel for their exceptional care, with the concierge service being mentioned 962 times in reviews.
How is the breakfast at the hotel rated?
The breakfast buffet is highly praised by guests for its wide variety, freshness, and quality. With 469 positive mentions and only 20 negative ones, it is considered one of the hotel's strongest offerings.
What are the main nearby attractions or conveniences for guests?
The hotel is conveniently located adjacent to Dubai Festival City Mall and near major landmarks like the Dubai Creek and Burj Khalifa. It is also a 11-minute drive to the Dubai Dolphinarium, making it ideal for both business and leisure travelers.
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