The Retreat Palm Dubai - MGallery Collection
The Retreat Palm Dubai - MGallery Collection, East Crescent - The Palm Jumeirah - Dubai - United Arab Emirates
Gumo's take
The Retreat Palm Dubai - MGallery Collection is a wellness-focused hotel on Palm Jumeirah, known for its serene atmosphere, private beach access, and exceptional service. Guests praise the cleanliness of rooms and bathrooms, the quality of breakfast and dining, and the professionalism of staff like Amgad, Thelma, and Naveed. It is particularly popular with families and wellness travelers seeking a peaceful escape from Dubai's city life.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 88
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional staff service, with numerous guests specifically praising individuals like Amgad, Thelma, and Naveed for their professionalism and hospitality.
- Highly praised breakfast and dining experiences, with guests noting the variety and quality of food at Vibe Restaurant.
- Clean and well-maintained rooms and bathrooms, with many guests highlighting the attention to detail in cleanliness.
Worth knowing
- Some guests reported issues with check-in delays and poor communication during arrival.
- A few negative reviews mentioned subpar food quality in certain dining experiences and underwhelming spa services.
- Complaints about the beach cleanliness and man-made sand quality were noted in a few 1-star reviews.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- All inclusive available
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Beach front
- Bicycle rental (extra charge)
- Tennis
- Watercraft rental (extra charge)
- Water skiing
- Kid-friendly
- Activities for kids
- Kids' club
- Pool
- Outdoor pool
- Adult-only pool
- Lifeguard
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Arabic
- English
- Filipino
- French
- German
- Hindi
- Indonesian
- Russian
- Spanish
Common questions
Is the hotel known for good service, and are there any specific staff members guests often praise?
Yes, the hotel is highly praised for its exceptional service, with guests frequently mentioning staff members like Amgad, Thelma, and Naveed for their professionalism and hospitality.
What do guests say about the breakfast and dining experience at the hotel?
Guests highly praise the breakfast and dining experiences, particularly the variety and quality of food at Vibe Restaurant. However, a few reviews mention subpar food quality in certain dining experiences.
Is the hotel suitable for families, and what are some of the key amenities available?
Yes, the hotel is popular with families and wellness travelers. Key amenities include free Wi-Fi, 24-hour front desk service, a fitness center, a private beach, and a complimentary breakfast buffet.
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