Sapphire Club Metro Hotel
Sapphire Club Metro Hotel, Sapphire Club Metro, C P Ummer Rd, Pullepady, Ernakulam, Kerala 682035
Gumo's take
Sapphire Club Metro Hotel in Ernakulam is a budget-friendly, family- and business-traveler-friendly hotel known for its clean rooms, attentive staff, and convenient location near public transport and major attractions like the Ernakulam Shiva Temple. Guests frequently praise the service quality, particularly from staff members like Biju, Sebastian, and Sino, and highlight the hotel’s cleanliness, breakfast buffet, and air conditioning. While most reviews are overwhelmingly positive, a few guests have noted issues with room size, breakfast quality, and occasional maintenance problems.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 80
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Highly praised staff service, with specific mentions of Biju, Sebastian, and Sino for their hospitality and responsiveness.
- Clean and well-maintained rooms with comfortable beds and air conditioning.
- Convenient location near public transport and major attractions like the Ernakulam Shiva Temple.
Worth knowing
- Some guests reported issues with room size and limited amenities like missing fridges or hair dryers.
- Breakfast received mixed feedback, with some reviews noting poor quality or late service.
- A few complaints about noise and maintenance issues, including non-functional TVs and AC problems.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Doctor on call
- Not accessible
- Air conditioning
- Coffee maker
- Restaurant
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel's service quality good?
Yes, the hotel is highly praised for its service quality, with specific mentions of staff members like Biju, Sebastian, and Sino for their hospitality and responsiveness. The service has a strong positive sentiment with 270 positive reviews and only 10 negative ones.
Is the hotel clean and well-maintained?
Yes, the hotel is known for its clean and well-maintained rooms with comfortable beds and air conditioning. Cleanliness has a positive sentiment with 125 positive reviews and only 9 negative ones.
What are the breakfast options at the hotel?
The hotel offers a breakfast buffet, which is a highlight for many guests. However, the breakfast has mixed feedback, with 29 positive reviews and 7 negative ones, some noting issues with quality or service timing.
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