THE SENATE HOTEL BY ADD ON
THE SENATE HOTEL BY ADD ON, Providence Rd, Kacheripady, Ernakulam, Kerala 682018
Gumo's take
The Senate Hotel by Add On is a budget-friendly accommodation in Ernakulam, offering free breakfast, Wi-Fi, and proximity to public transit and key attractions like the Mangalavanam Bird Sanctuary. While it has a 4.0/5 Google rating with mixed reviews, guests often praise the service and location. However, recurring complaints about bathroom maintenance, cleanliness, and inconsistent amenities like Wi-Fi and hot water suggest a need for improvement in upkeep and reliability.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 62
What guests love
- Convenient location with proximity to public transit and popular attractions like the Mangalavanam Bird Sanctuary.
- Positive feedback on service, with many guests noting courteous and helpful staff.
- Free breakfast and room amenities like refrigerators and coffee makers.
Worth knowing
- Recurring complaints about bathroom maintenance, foul smells, and poor hygiene in rooms.
- Inconsistent availability of hot water and functional Wi-Fi.
- Old or poorly maintained room furnishings and lack of modern amenities in some areas.
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Checks
- Private bathroom
- Shower
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Air conditioning
- Refrigerator in some rooms
- Coffee maker
Common questions
Is breakfast included at The Senate Hotel by Add On?
Yes, the hotel offers free breakfast to guests, including a breakfast buffet.
What are the common complaints about the hotel rooms?
Guests have reported recurring issues with bathroom maintenance, foul smells, and poor hygiene in some rooms. Additionally, there are complaints about inconsistent hot water and outdated furnishings.
How is the service at The Senate Hotel by Add On?
The service is generally well-received, with many guests praising the courteous and helpful staff. The sentiment data shows 181 positive mentions of service, compared to only 56 negative ones.
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