Shilton International
Shilton International, Veekshanam road, Mahatma Gandhi Rd, opposite Chennai Silks, Kacheripady, Kochi, Kerala 682035
Gumo's take
Shilton International in Ernakulam is a mid-range business and leisure hotel known for its clean, spacious rooms, 24-hour room service, and proximity to public transit and city attractions. Guests frequently praise the courteous and helpful staff, particularly Navya, Jishna, and Anoop, who are often highlighted for their exceptional service. The hotel’s central location, within walking distance of the MG Road metro station and near shopping and dining hubs, makes it a popular choice for travelers. While breakfast and dining receive mostly positive feedback, some guests note inconsistencies in food quality and limited variety in the buffet.
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Research this stayHow guests rate it
- Location
- 93
- Facilities
- 82
- Staff & Service
- 91
- Room Comfort & Cleanliness
- 88
What guests love
- Clean and spacious rooms with modern amenities, including refrigerators, minibars, and coir mat flooring, as noted in multiple positive reviews.
- Convenient location within walking distance to public transit and major attractions like the Mangalavanam Bird Sanctuary and Fort Kochi.
- Highly praised staff, especially Navya, Jishna, and Anoop, for their courteous, attentive, and prompt service, including assistance with special requests and check-in/out.
Worth knowing
- Breakfast and dining experiences show inconsistency, with some guests reporting limited variety, poor quality, and cramped serving areas.
- Service issues, particularly with the restaurant and valet/security staff, have been reported in negative reviews, including rude behavior and unprofessional responses to guest concerns.
Amenities
- Wi-Fi (free)
- Nightclub
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
Common questions
Is the hotel close to public transportation?
Yes, Shilton International is within a 2-minute walk to the nearest public transit, making it very convenient for travelers.
What do guests say about the hotel staff?
Guests frequently praise the staff, especially Navya, Jishna, and Anoop, for being courteous, attentive, and helpful, with a high positive sentiment score for service.
How is the breakfast and dining experience at the hotel?
Breakfast receives mostly positive feedback, but there are some reports of limited variety and inconsistent quality. Dining experiences are mixed, with a few guests noting cramped serving areas.
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