The Golden Suites
X7PH+MP6 The Golden Suites, I S Press Rd, Kacheripady, Ernakulam, Kerala 682018
Gumo's take
The Golden Suites in Ernakulam is a budget-friendly hotel that offers a mix of positive and negative guest experiences. While it is praised for its clean rooms, friendly staff, and proximity to public transit and local attractions like the Mangalavanam Bird Sanctuary, it also receives criticism for inconsistent cleanliness, poor service, and hygiene issues in some rooms. The hotel is best suited for travelers seeking affordable accommodations who can tolerate occasional lapses in service and maintenance.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 72
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 68
What guests love
- Clean and well-maintained rooms are frequently reported, with some guests noting a pleasant fragrance and spacious layouts.
- Friendly and helpful staff are mentioned in several positive reviews, particularly in recent times under new management.
- The hotel's location is convenient, with easy access to public transit and nearby points of interest like Fort Kochi and Marine Drive.
Worth knowing
- Inconsistent cleanliness in rooms and bathrooms is a recurring issue, with reports of stained bed linens, unclean towels, and poor hygiene.
- Some guests have experienced poor service, including rude staff behavior and unresponsive management to complaints.
- Facility issues such as broken air conditioning, malfunctioning bathroom fixtures, and lack of basic amenities like soap and shampoo are occasionally reported.
- The hotel lacks parking facilities and is not ideal for families due to some room configurations and cleanliness concerns.
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Room service
- Pool
- Kitchen
Common questions
Is the hotel clean and well-maintained?
The Golden Suites has mixed reviews regarding cleanliness. While some guests praise clean and well-maintained rooms with a pleasant fragrance, others report inconsistent cleanliness, including stained bed linens and unclean towels.
How is the service at The Golden Suites?
Service at the hotel is generally positive, with friendly and helpful staff noted in several reviews, especially under new management. However, some guests have reported poor service, including rude behavior and unresponsive management to complaints.
Does the hotel have a pool?
Yes, The Golden Suites is one of the few hotels in the area with a pool, making it a notable feature for guests looking for recreational facilities.
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