HOTEL The RASA

Plot No 4, HOTEL The RASA, Rajendra Nagar, Sector 3, Vasundhara, Ghaziabad, Uttar Pradesh 201012

★ 4.3 · 1,213 reviews analysed
HOTEL The RASA – photo 1
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Gumo's take

Hotel The RASA in Ghaziabad is a mid-range property offering straightforward rooms and suites with kitchenettes, catering to both business and family travelers. It is known for its 24-hour front desk, restaurant, and banquet facilities, which have received praise for food quality and event coordination. While the hotel has a strong reputation for service and ambiance, it faces recurring issues with cleanliness, staff behavior, and maintenance, particularly in rooms and bathrooms. Guests appreciate the location near major Delhi landmarks, though the hotel's infrastructure and service consistency remain areas of concern.

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How guests rate it

Location
75
Facilities
68
Staff & Service
62
Room Comfort & Cleanliness
58

What guests love

  • Positive sentiment around service and staff behavior, with guests frequently praising the helpfulness and professionalism of the team, especially for events and room service.
  • Banquet and event management are a strong suit, with multiple reviews highlighting excellent food, ambiance, and coordination for weddings and celebrations.
  • Location is a key advantage, with proximity to major Delhi landmarks like Red Fort, Akshardham, and India Gate.

Worth knowing

  • Recurring complaints about poor room cleanliness, broken amenities (e.g., non-functional toilets, AC, and geyser), and unclean or poorly maintained bathrooms.
  • Staff behavior is a major concern, with numerous 1-star reviews citing rudeness, unprofessionalism, and lack of empathy, particularly at the front desk.
  • Service inconsistencies, including slow response times, unfulfilled bookings, and billing disputes, have led to significant guest dissatisfaction.

Amenities

  • Wi-Fi (free)
  • Smoke-free property
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Cash
  • Private bathroom
  • Shower
  • Restaurant
  • Room service
  • Breakfast (extra charge)
  • Front desk (24 hour)
  • Convenience store
  • Full-service laundry
  • Elevator
  • Wake up calls
  • Parking (free)
  • Self parking (extra charge)
  • Business center
  • Meeting rooms
  • Air conditioning
  • Kitchen in some rooms

Common questions

Is there a restaurant available at Hotel The RASA?

Yes, Hotel The RASA has a restaurant on-site, which is one of the few hotels in the area with this amenity. Guests have praised the food quality and ambiance, especially for events like weddings and celebrations.

What are the common issues guests have reported about the hotel?

Guests have frequently reported issues with room cleanliness, broken amenities such as non-functional toilets and AC, and poor staff behavior, particularly at the front desk. These concerns are among the most commonly mentioned in reviews.

How is the service at Hotel The RASA according to guest reviews?

Service at Hotel The RASA is generally praised, with 199 positive mentions in reviews, especially for events and room service. However, there are also 70 negative reviews, primarily citing unprofessional and rude behavior from some staff members.

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