El Sereno
El Sereno, Sy no 399 7, Zorin, Anjuna, Chapora, Goa 403509
Gumo's take
El Sereno in Goa is a vibrant, colorfully designed apartment complex in Chapora, offering a mix of modern comfort and traditional charm. It is well-suited for groups and travelers seeking a peaceful base close to popular beaches and attractions like Anjuna Beach and Chapora Fort. While some guests praise its cleanliness, aesthetics, and helpful hosts, others report significant maintenance and service issues, including poor water pressure, unresponsive management, and subpar cleanliness in certain units. The property is best for those who can tolerate occasional shortcomings in exchange for a centrally located and visually appealing stay.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 58
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 62
What guests love
- Well-decorated and aesthetically pleasing rooms and common areas, with some guests noting a 'homely' and 'cozy' atmosphere.
- Convenient location near major attractions like Anjuna Beach, Chapora Fort, and the Anjuna Flea Market.
- Helpful and responsive hosts in some cases, with guests appreciating proactive communication and prompt issue resolution.
Worth knowing
- Poor maintenance and cleanliness in certain units, including issues with water pressure, broken tiles, and unclean pools.
- Unresponsive or indifferent management in some cases, with guests reporting delays in addressing complaints.
- Inconsistent housekeeping and supply management, including missing toiletries and infrequent linen changes.
Common questions
Is El Sereno in Goa well located for visiting popular attractions?
Yes, El Sereno is conveniently located near major attractions like Anjuna Beach, Chapora Fort, and the Anjuna Flea Market, making it a great base for exploring the area.
What are the common cleanliness issues reported by guests at El Sereno?
Some guests have reported poor cleanliness in certain units, including unclean pools, broken tiles, and inconsistent housekeeping, though other units are praised for being clean and well-maintained.
How would you describe the service and responsiveness of the management at El Sereno?
Service at El Sereno is mixed; some guests appreciate proactive communication and prompt issue resolution, while others report unresponsive or indifferent management when addressing complaints.
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