ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
ITC Grand Goa, a Luxury Collection Resort & Spa, Goa, Arossim Beach Rd, Arossim, Goa 403712
Gumo's take
ITC Grand Goa, a Luxury Collection Resort & Spa, is a 5-star beachfront property in South Goa, known for its sprawling 45-acre campus, private beach access, and Portuguese-style architecture. It is particularly praised for its exceptional staff service, spacious and well-maintained rooms, and diverse dining options. Guests frequently highlight the cleanliness of the beach and the relaxing atmosphere, making it ideal for families, couples, and those seeking a tranquil retreat. While the property is large and luxurious, some guests have noted inconsistencies in service and food quality.
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Research this stayHow guests rate it
- Location
- 93
- Facilities
- 85
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 90
What guests love
- Exceptional staff service, with many guests praising the hospitality and attentiveness of the team, including specific mentions of staff like Fayuna, Suzan, and Chef Anirudh.
- Direct access to a clean and serene private beach, which is a major highlight for many guests.
- Spacious, well-designed rooms with modern amenities and beautiful views, particularly appreciated for their comfort and cleanliness.
Worth knowing
- Inconsistent service quality, with some guests reporting delays in check-in, room service, and responsiveness from staff, especially during peak times.
- Some negative feedback on food quality and variety, particularly at the breakfast buffet and in the Pavilion restaurant.
- Issues with room maintenance and cleanliness in some cases, including reports of dust, spider webs, and malfunctioning amenities.
Amenities
- Free Wi-Fi
- Free breakfast
- Free parking
- Accessible
- Outdoor pool
- Air-conditioned
- Laundry service
- Business centre
- Pet-friendly
- Beach access
- Room service
- Child friendly
- Restaurant
- Airport shuttle
- Spa
- Fitness centre
- Bar
- Smoke-free
Common questions
Is the hotel suitable for families, and what amenities are available for children?
Yes, ITC Grand Goa is family-friendly and offers child-friendly amenities. The hotel has spacious rooms, a fitness center, an outdoor pool, and a private beach, making it ideal for families with children.
What are the guests' general sentiments about the service and food quality at the hotel?
Guests generally praise the service at ITC Grand Goa, with 2398 positive mentions, though there are 161 negative reports, mainly about delays during peak times. Food quality has 923 positive mentions but also 91 negative reviews, particularly regarding the breakfast buffet and Pavilion restaurant.
Does the hotel provide beach access, and how is the beach described by guests?
Yes, the hotel offers direct access to a private beach. Guests frequently highlight the beach as clean and serene, with 77 positive mentions and no negative feedback about the beach itself.
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