ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
ITC Grand Goa, a Luxury Collection Resort & Spa, Goa, Arossim Beach Rd, Arossim, Goa 403712
Gumo's take
ITC Grand Goa, a Luxury Collection Resort & Spa, is a 5-star beachfront retreat in South Goa, known for its expansive 45-acre property, private beach access, and serene atmosphere. The hotel is particularly praised for its exceptional staff service, spacious and well-maintained rooms, and family-friendly amenities such as a kids' club and multiple pools. Guests highlight the hotel's lush greenery, direct access to Arossim Beach, and the quality of dining experiences, especially at Kebabs & Kurries and Ottimo. While the property is modern and luxurious, some guests have noted inconsistencies in service and food quality during peak times.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 86
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional staff service, with many guests praising the warmth, professionalism, and responsiveness of the team, especially at the front desk and in dining areas.
- Spacious, well-designed rooms with modern amenities, including coffee makers, balconies, and private bathrooms that guests frequently praised for their cleanliness and design.
- Direct access to a private, clean beach (Arossim Beach) and a large, well-maintained pool area with dedicated lifeguards.
Worth knowing
- Inconsistent food quality and service at the Pavilion restaurant, with some guests noting repetitive breakfast menus and delays in service.
- Issues with buggy service for transportation within the large property, including long wait times and unresponsive drivers.
- Some reports of outdated or poorly maintained room interiors, including old furniture, carpets, and issues with room amenities like TVs and toilets.
Amenities
- Free Wi-Fi
- Free breakfast
- Free parking
- Accessible
- Outdoor pool
- Air-conditioned
- Laundry service
- Business centre
- Pet-friendly
- Beach access
- Room service
- Child friendly
- Restaurant
- Airport shuttle
- Spa
- Fitness centre
- Bar
- Smoke-free
Common questions
Is the hotel located near a beach, and is the beach accessible to guests?
Yes, ITC Grand Goa is located on a 45-acre property with direct access to Arossim Beach, a private and clean beach just 8 minutes away from the hotel. The beach is accessible to guests and is a key highlight of the property.
What are the dining options at the hotel, and are there any common complaints about food quality?
The hotel features dining options like Kebabs & Kurries and Ottimo, which are highly praised. However, some guests have noted inconsistent food quality and service at the Pavilion restaurant, including repetitive breakfast menus and service delays during peak times.
What kind of service can guests expect at the hotel?
Guests frequently praise the exceptional staff service at ITC Grand Goa, particularly the warmth, professionalism, and responsiveness of the team, especially at the front desk and in dining areas. Service sentiment is overwhelmingly positive, with 2398 positive mentions compared to 161 negative ones.
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