Neelams The Grand
Neelams The Grand, Post Office Rd, near KFC, Calangute, Goa 403516
Gumo's take
Neelams The Grand in Goa is a 4-star hotel known for its proximity to Calangute Beach and casual dining options, making it a popular choice for families and groups. While the hotel benefits from a prime location and a range of amenities like an outdoor pool, hot tub, and 24-hour front desk, guest experiences are mixed. Many praise the cleanliness of rooms and pool area, the friendliness of staff, and the quality of breakfast. However, recurring complaints about room maintenance, outdated furnishings, and inconsistent service quality suggest that while the hotel has potential, it requires attention to detail to consistently deliver a 4-star experience.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 72
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 68
What guests love
- Proximity to Calangute Beach and local attractions, with a 6-minute drive to the beach
- Positive feedback on breakfast quality and variety, including a free breakfast buffet
- Cleanliness of the pool area and general maintenance of common spaces
Worth knowing
- Mixed reviews on room quality, with complaints about outdated furnishings, poor maintenance, and cleanliness issues in some rooms
- Inconsistent service quality, with reports of rude staff, poor responsiveness, and unprofessional behavior in some cases
- Limited international food options and hygiene concerns in dining areas, including reports of food poisoning
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Pet-friendly (extra charge)
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Outdoor pool
- Hot tub
- Fitness center
- Spa
- Hair salon
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
Common questions
Is breakfast included at Neelams The Grand, and what do guests say about it?
Yes, breakfast is included at Neelams The Grand, with a free breakfast buffet available. Guests frequently praise the quality and variety of the breakfast, with 292 positive mentions in reviews.
How is the service quality at Neelams The Grand?
Service quality at Neelams The Grand is mixed. While 1391 positive reviews highlight friendly and helpful service, there are 245 negative reviews mentioning rude staff and poor responsiveness.
What are the main issues guests report with the rooms at Neelams The Grand?
Guests have reported several issues with the rooms, including outdated furnishings, poor maintenance, and cleanliness concerns. These issues are reflected in 67 negative reviews about the rooms.
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