Capella Hanoi
Capella Hanoi, 11 P. Lê Phụng Hiểu, French Quarter, Hoàn Kiếm, Hà Nội 100000, Vietnam
Gumo's take
Capella Hanoi is a luxury hotel renowned for its art deco-inspired design, exceptional spa services, and top-tier hospitality. Guests consistently praise the attentive and personalized service, particularly from the spa therapists like Helen, Tuoi, and Lucy, who are frequently highlighted for their skill and professionalism. The hotel is ideal for couples, families, and travelers seeking a refined, immersive experience in the heart of Hanoi’s Old Quarter. Its proximity to cultural landmarks like the Hanoi Opera House and the National Museum of Vietnamese History adds to its appeal as a destination for both leisure and cultural exploration.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 90
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional spa services with highly skilled and personalized treatments, particularly the Vietnamese massage and facial therapies.
- Impeccable service and hospitality, with staff consistently described as attentive, warm, and detail-oriented.
- Stunning art deco design and immersive ambiance, making it a standout architectural and aesthetic experience in Hanoi.
Worth knowing
- A few guests noted that the front desk and concierge occasionally struggled with basic requests, indicating some inconsistency in service.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Babysitting
- Activities for kids
- Indoor pool
- Lifeguard
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Air conditioning
- Kitchen in some rooms
- Refrigerator
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Meeting rooms
- English
- Vietnamese
- Private bathroom
- Bathtub
- Shower
Common questions
What are the standout features of the spa at Capella Hanoi?
The spa at Capella Hanoi is renowned for its exceptional service and personalized treatments, particularly Vietnamese massage and facial therapies. Guests frequently praise the skill and professionalism of therapists like Helen, Tuoi, and Lucy.
Is Capella Hanoi suitable for families and couples?
Yes, Capella Hanoi is ideal for both families and couples. It is kid-friendly, offers babysitting and activities for children, and is praised for its romantic and immersive ambiance, making it a popular choice for couples.
How is the service quality at Capella Hanoi?
The service at Capella Hanoi is generally excellent, with 310 positive mentions and only 8 negative ones. Guests consistently praise the attentive, warm, and detail-oriented hospitality, though a few noted occasional inconsistencies at the front desk and concierge.
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