Crystal Hotel Hanoi
Crystal Hotel Hanoi, 9 P. Hàng Thùng, Hoàn Kiếm, Hà Nội, Vietnam
Gumo's take
Crystal Hotel Hanoi is a budget-friendly, centrally located hotel that offers a basic but functional stay in the heart of Hanoi. It is particularly praised for its friendly and helpful staff, who are often highlighted as a major asset. The hotel is well-suited for travelers seeking convenience and proximity to major attractions like Hoàn Kiếm Lake and the Old Quarter. While the rooms and facilities are generally described as simple or dated, many guests appreciate the value for money and the hotel’s efforts to accommodate needs like luggage storage and local tour arrangements.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 62
- Staff & Service
- 86
- Room Comfort & Cleanliness
- 58
What guests love
- Exceptionally friendly and helpful staff, often going above and beyond to assist guests with local recommendations, luggage storage, and tour arrangements.
- Convenient central location, within walking distance of major attractions like Hoàn Kiếm Lake, the Old Quarter, and local restaurants.
- Good value for money, with many guests noting that the price is reasonable for the amenities and location.
Worth knowing
- Rooms are often described as outdated or not matching the quality shown in online images, with some guests reporting issues like mold, poor air conditioning, and uncomfortable beds.
- Noise from the street can be a problem for front-facing rooms, and some guests noted poor sound insulation.
- Breakfast quality is mixed, with some reviews mentioning flies in food or a lack of variety.
- Facilities like the bathroom and air conditioning are occasionally reported as subpar or malfunctioning.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Airport shuttle (extra charge)
- Pet-friendly
- Restaurant
- Breakfast (free)
- Air conditioning
Common questions
Is the hotel's location convenient for visiting major attractions in Hanoi?
Yes, Crystal Hotel Hanoi is centrally located and within walking distance of major attractions like Hoàn Kiếm Lake and the Old Quarter, making it very convenient for tourists.
How would you describe the hotel's staff service?
The staff at Crystal Hotel Hanoi are exceptionally friendly and helpful, often going above and beyond to assist guests with local recommendations, luggage storage, and tour arrangements.
Are the rooms at Crystal Hotel Hanoi modern and comfortable?
The rooms are generally described as simple or outdated, with some guests reporting issues like mold, poor air conditioning, and uncomfortable beds, so they may not meet expectations for modern comfort.
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