GRAND HÔTEL du LAC Hanoi
GRAND HÔTEL du LAC Hanoi, 18 - 24 P. Nhà Chung, Hoàn Kiếm, Hà Nội 100000, Vietnam
Gumo's take
GRAND HÔTEL du LAC Hanoi is a boutique hotel known for its exceptional service and warm hospitality, making it ideal for travelers seeking a personalized and comfortable stay in the heart of Hanoi's Old Quarter. The hotel's standout feature is its staff, who are consistently described as attentive, professional, and genuinely kind, often going above and beyond to assist guests. While the rooms are compact and some guests noted variability in room quality, the hotel's prime location, cleanliness, and amenities like the rooftop bar and breakfast buffet are consistently praised.
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Research this stayHow guests rate it
- Location
- 94
- Facilities
- 88
- Staff & Service
- 96
- Room Comfort & Cleanliness
- 82
What guests love
- Exceptional staff service, with many guests specifically mentioning individuals like Camellia, Thomas, and Grace for their personalized and attentive care.
- Prime location in the Old Quarter, within walking distance to major attractions like St. Joseph's Cathedral and the lake.
- High-quality breakfast buffet with a mix of Asian and Western options, often described as a highlight of the stay.
Worth knowing
- Some guests reported issues with room size and internal windows, which limited natural light and space perception.
- A few reviews mentioned inconsistencies in room cleanliness and quality, with some rooms having mold or being smaller than expected.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Cash
- Bicycle rental (extra charge)
- Pool
- Outdoor pool
- Hot tub
- Massage
- Sauna
- Spa
- Doctor on call
- Pet-friendly (free)
- Air conditioning
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Parking (extra charge)
- Airport shuttle (extra charge)
- Car rental onsite
- Accessible
- Business center
- Meeting rooms
- English
- Vietnamese
- Bathtub in some rooms
- Shower
Common questions
What is the standout feature of GRAND HÔTEL du LAC Hanoi?
The standout feature of the hotel is its exceptional staff service, with guests often praising individuals like Camellia, Thomas, and Grace for their personalized and attentive care.
Is the hotel located near major attractions in Hanoi?
Yes, the hotel is located in the Old Quarter and is within walking distance to major attractions such as St. Joseph's Cathedral and the lake.
What are the main issues guests have reported about the rooms?
Some guests reported that the rooms are compact and have internal windows that limit natural light, while a few mentioned inconsistencies in cleanliness and quality, including mold or smaller-than-expected rooms.
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