Grand Mercure Hanoi
Grand Mercure Hanoi, 9 Cát Linh, Ô Chợ Dừa, Hà Nội 100000, Vietnam
Gumo's take
Grand Mercure Hanoi is a modern, 5-star hotel known for its excellent service, spacious and well-designed rooms, and top-tier amenities like the gym and rooftop pool. It is particularly praised for its attentive staff, including personal trainers like Dzung and Mr. Quality, who are frequently highlighted for their professionalism and helpfulness. The hotel is ideal for travelers seeking a peaceful stay in a central location, close to Hanoi’s cultural landmarks like the Temple of Literature, while avoiding the noise of the Old Quarter. Guests consistently praise the cleanliness, comfort, and thoughtful touches, making it a top choice for both business and leisure travelers.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 90
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 93
What guests love
- Highly praised staff, especially personal trainers like Dzung and Mr. Quality, who provide personalized and professional fitness guidance.
- Spacious, modern, and clean rooms with high-quality amenities, including Toto electric bidet systems and comfortable beds.
- Well-maintained and modern facilities, including a rooftop pool, gym, and executive lounge, with many guests highlighting the cleanliness and variety of equipment.
Worth knowing
- Some guests reported issues with room soundproofing, particularly road noise from the 10th floor and general noise levels in the building.
- A few reviews mentioned minor issues with breakfast variety and service speed, including a lack of vegetarian and gym-friendly options.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Front desk (24 hour)
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Accessible
- Accessible parking
- Accessible elevator
- English
- French
- Vietnamese
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Pool
- Outdoor pool
- Adult-only pool
- Lifeguard
- Fitness center (free)
- Massage
- Sauna
- Spa
- Doctor on call
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
Common questions
What are the standout features of the hotel's staff and service?
The hotel is highly praised for its attentive staff, particularly personal trainers like Dzung and Mr. Quality, who are frequently highlighted for their professionalism and helpfulness in providing personalized fitness guidance.
What are the main limitations or issues guests have reported?
Some guests reported issues with room soundproofing, particularly road noise from the 10th floor and general noise levels in the building. A few reviews also mentioned minor issues with breakfast variety and service speed, including a lack of vegetarian and gym-friendly options.
What amenities and facilities are available at Grand Mercure Hanoi?
The hotel offers well-maintained and modern facilities, including a rooftop pool, gym, and executive lounge. Rooms are spacious, modern, and clean, with high-quality amenities like Toto electric bidet systems and comfortable beds.
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