Hanoi Grand Sun

Hanoi Grand Sun, 91A P. Hàng Mã, Phố cổ Hà Nội, Hoàn Kiếm, Hà Nội 10000, Vietnam

4.8 · 59 reviews analysed
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Gumo's take

Hanoi Grand Sun is a budget-friendly hotel located in the heart of Hanoi's Old Quarter, known for its exceptional staff service and clean, modern rooms. Guests frequently praise the warm and helpful receptionists, such as Candy, Hanh, and Hai, who go above and beyond to assist travelers. The hotel is ideal for budget-conscious travelers seeking a central location with easy access to attractions, and its recent construction ensures up-to-date amenities. Despite a few minor complaints about room amenities and elevator access, the overall experience is overwhelmingly positive.

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How guests rate it

Location
94
Facilities
80
Staff & Service
95
Room Comfort & Cleanliness
92

What guests love

  • Exceptional staff service, with multiple reviews highlighting the kindness and helpfulness of specific receptionists like Candy, Hanh, and Hai.
  • Clean, modern, and well-maintained rooms with recent construction and updated furnishings.
  • Strategic location in the Old Quarter, within walking distance to major attractions and convenient for exploring Hanoi.

Worth knowing

  • A few guests reported issues with room amenities, such as non-working hairdryers, poor-quality toiletries, and lack of drinking water.
  • The elevator only reaches the second floor, requiring guests to carry luggage up stairs, which was noted as inconvenient by some.

Common questions

Is the hotel located in a convenient area for sightseeing?

Yes, Hanoi Grand Sun is located in the heart of Hanoi's Old Quarter, within walking distance to major attractions like the Đồng Xuân Market and only an 11-minute walk from the nearest train station.

How is the service at Hanoi Grand Sun?

The service is highly praised, with guests frequently highlighting the kindness and helpfulness of receptionists like Candy, Hanh, and Hai. The service sentiment is overwhelmingly positive, with 8 positive reviews and only 1 negative.

Are there any accessibility issues at the hotel?

Yes, the elevator only reaches the second floor, which can be inconvenient for guests carrying luggage. Some guests have noted this as a minor issue.

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