Sunrise Hanoi Hotel
Sunrise Hanoi Hotel, 716 Đ. Bạch Đằng, Hồng Hà, Hà Nội, Vietnam
Gumo's take
Sunrise Hanoi Hotel is a budget-friendly accommodation with a laid-back atmosphere, featuring a scenic restaurant and a spa. It is known for its friendly and helpful staff, particularly at the front desk, who often assist with early check-ins, local recommendations, and transportation. While the hotel has a 4.7/5 aggregate rating based on 1,586 reviews, guest experiences are mixed: many praise the cleanliness and service, while others report issues with mold, outdated rooms, and poor hygiene. It suits travelers seeking a quiet, affordable stay with a local vibe, though it may not be ideal for those prioritizing modern amenities or central locations.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 72
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 68
What guests love
- Friendly and helpful front desk staff, including individuals like An, Thanh, and Nhi, who are praised for their hospitality and assistance.
- Clean and comfortable rooms with some scenic views, particularly from the restaurant and certain balconies.
- Good value for money, with many guests noting the reasonable pricing for the services and amenities offered.
Worth knowing
- Reports of mold, musty smells, and outdated room conditions, including issues with AC and bathroom facilities.
- Location is somewhat inconvenient for tourists, being outside the Old Quarter and requiring a taxi or Grab for easy access to main attractions.
- Some guests experienced poor hygiene in shared spaces and dining areas, including dirty utensils and unclean water bottles.
- Occasional issues with service reliability, including forced reviews and unexplained booking cancellations.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (extra charge)
- Elliptical machine
- Massage
- Sauna
- Spa
- Hair salon
- Business center
- Meeting rooms
- Pet-friendly (free)
- Dogs allowed
- Cats allowed
- Air conditioning
- Refrigerator
- Minibar
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Bicycle rental (extra charge)
- Boutique shopping
- Kid-friendly
- Activities for kids
- Pool
- Wading pool
- Lifeguard
- Hot tub
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- English
- Korean
- Russian
- Vietnamese
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel clean and hygienic?
Guest experiences vary regarding cleanliness. While many praise the hotel's cleanliness, others have reported issues with mold, musty smells, and poor hygiene in shared spaces and dining areas.
How is the service at the front desk?
The front desk service is highly praised, with staff members like An, Thanh, and Nhi noted for their friendliness and helpfulness in assisting with early check-ins, local recommendations, and transportation.
Is the hotel's location convenient for tourists?
The hotel is located outside the Old Quarter, which is less convenient for tourists. It requires a taxi or Grab for easy access to main attractions.
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