Naina Resort & Spa
2 Naina Resort & Spa, 58 Sainamyen Rd, Pa Tong, Kathu District, Phuket 83150, Thailand
Gumo's take
Naina Resort & Spa is a mid-range resort in Kathu District, offering a peaceful retreat with a tropical ambiance, an outdoor pool, and a spa. It is particularly praised for its friendly and helpful staff, especially Mr. Jibin, who is frequently highlighted for his exceptional service. The resort is well-suited for families and couples seeking a relaxed stay with easy access to Patong Beach and local attractions. While the location and facilities are generally appreciated, some guests have noted issues with room maintenance and bathroom cleanliness.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 75
- Staff & Service
- 85
- Room Comfort & Cleanliness
- 68
What guests love
- Exceptional service from Mr. Jibin and other staff members, who are frequently praised for their helpfulness and hospitality.
- Well-maintained outdoor pool and spa, offering a relaxing environment for guests.
- Convenient location near Patong Beach and local amenities, including restaurants and shopping.
Worth knowing
- Recurring complaints about bathroom cleanliness, including cockroach sightings and poor water quality.
- Issues with air conditioning and room maintenance, such as broken fixtures and dim lighting.
- Some guests reported poor service from certain staff members, including unprofessional behavior and poor communication.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Business center
- Air conditioning
- Restaurant
- Bar
- Room service
- Breakfast
- Breakfast buffet
- Outdoor pool
- Hot tub
- Fitness center
- Sauna
- Spa
Common questions
What are the main issues guests have reported with the hotel?
Some guests have reported issues with bathroom cleanliness, including cockroach sightings and poor water quality, as well as problems with air conditioning and room maintenance, such as broken fixtures and dim lighting.
Is there a fitness center available at the hotel?
Yes, Naina Resort & Spa has a fitness center, which is one of the few hotels in the area offering this amenity. Guests have generally expressed positive feedback about the fitness facilities.
How is the service quality at Naina Resort & Spa?
The service is generally praised, especially for Mr. Jibin and other staff members who are frequently highlighted for their helpfulness and hospitality. However, some guests have reported poor service from certain staff, including unprofessional behavior and poor communication.
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