The Vaishno Devi Hills Katra
The Vaishno Devi Hills Katra, Jammu Rd, opposite Guru Nanak Parking, near Vaishno Devi, Katra, Jammu and Kashmir 182301
Gumo's take
The Vaishno Devi Hills Katra is a family-friendly hotel known for its cleanliness, spacious rooms, and excellent service, particularly praised for its 24-hour room service and proximity to key attractions like the main market and Vaishno Devi temple. Guests frequently highlight the cooperative and courteous staff, especially Mr. Sharma and Mr. Anil, and the hotel’s convenient location in the heart of Katra. While most reviews are overwhelmingly positive, a few guests reported issues with cleanliness and staff behavior, but these are exceptions to the general trend of high satisfaction.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 82
- Staff & Service
- 91
- Room Comfort & Cleanliness
- 88
What guests love
- Highly praised for its cleanliness and spacious, well-maintained rooms, with many guests noting the comfort of beds and availability of 24-hour hot water.
- Excellent service from staff, with specific mentions of Mr. Sharma, Mr. Anil, and Mr. Varun for their helpful and courteous behavior.
- Convenient location in the main market area, within walking distance to the Yatra Parchi Counter, railway station, and key attractions like Fountain Chowk and Vaishno Devi.
Worth knowing
- A few guests reported issues with cleanliness, including dirty linens, towels, and rooms, particularly in some lower-rated reviews.
- Some negative feedback about staff behavior, including impolite interactions and lack of coordination, though these were less frequent.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Activities for kids
- Massage
- Spa
- Doctor on call
- Meeting rooms
- Air conditioning
- Coffee maker
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel clean and well-maintained?
The hotel is highly praised for its cleanliness, with 39 positive mentions, though there are 10 negative reviews mentioning issues like dirty linens and towels. Overall, it is considered clean and well-maintained by most guests.
What are the service quality and staff behavior like at the hotel?
The service is generally excellent, with 98 positive mentions and specific praise for staff like Mr. Sharma and Mr. Anil. However, there are 28 negative mentions regarding impolite interactions or lack of coordination, though these are less frequent.
Is the hotel a good choice for families?
Yes, the hotel is family-friendly with 16 positive mentions related to family stays, and it offers amenities like kid-friendly activities, spacious rooms, and 24-hour room service, making it a good option for families traveling with children.
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