Heaven Hills Resort
Heaven Hills Resort, Nearby Address: Olivumala, Kerala 673576 Chundayil, Kerala 673123
Gumo's take
Heaven Hills Resort in Kerala is a peaceful, nature-centric retreat known for its clean rooms, friendly staff, and diverse activities like adventure games, trekking, and a large swimming pool. It is particularly popular with groups, families, and bachelors seeking a fun and relaxing getaway. While the location offers stunning views and a tranquil atmosphere, some guests have noted issues with accessibility, cleanliness, and service consistency.
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Research this stayHow guests rate it
- Location
- 70
- Facilities
- 78
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 72
What guests love
- Clean and spacious rooms with excellent views, especially the infinity pool and balcony vistas.
- Friendly and helpful staff, with several guests specifically mentioning exceptional service from individuals like Mujeeb and Noel.
- Diverse range of activities including adventure games, trekking, and a well-maintained swimming pool.
Worth knowing
- Some rooms and facilities reported as unclean or poorly maintained, including stained sheets, dirty pools, and lack of basic amenities like floor mats and hot water.
- Service inconsistencies, with some guests describing poor hospitality, unresponsive staff, and lack of customer care.
- Accessibility challenges due to narrow, steep roads leading to the resort, which can be risky for large vehicles and new drivers.
- Food quality varied, with some reviews noting subpar breakfasts and limited dining options.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Room service
- Breakfast (free)
- Outdoor pool
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the swimming pool at Heaven Hills Resort well-maintained?
Opinions on the pool are mixed. While many guests praise the large and scenic pool, some have reported issues with cleanliness, such as dirty pool conditions.
How is the service quality at Heaven Hills Resort?
Service quality is generally positive, with many guests highlighting friendly and helpful staff like Mujeeb and Noel. However, there are also reports of inconsistencies, including unresponsive staff and poor hospitality in some cases.
Are the rooms at Heaven Hills Resort clean and comfortable?
Rooms are described as clean and spacious with excellent views, but some guests have reported cleanliness issues such as stained sheets and a lack of basic amenities like floor mats and hot water.
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