ITL Holidays Resorts

ITL Holidays Resorts, Kaikatty, Kerala 678508

3.8 · 877 reviews analysed
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Gumo's take

ITL Holidays Resorts in Kerala is a budget-friendly option near Nelliyampathy, known for its scenic location and decent food, particularly fish fry and biryani. While it serves as a convenient base for travelers exploring the hill station, the hotel is most praised for its hospitality and affordability. However, mixed reviews highlight inconsistent service and room maintenance, with some guests noting poor cleanliness and unresponsive staff. It suits budget-conscious travelers seeking a basic, no-frills stay with a view.

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How guests rate it

Location
85
Facilities
68
Staff & Service
73
Room Comfort & Cleanliness
62

What guests love

  • Scenic and convenient location near Nelliyampathy hill station
  • Affordable pricing with decent food quality, especially fish fry and biryani
  • Friendly and helpful staff, with some guests specifically mentioning individuals like Mr. Babu and Mr. Suresh

Worth knowing

  • Inconsistent room cleanliness and maintenance, with reports of dirty linens and poor upkeep
  • Limited food variety and menu options, often only two main dishes available
  • Occasionally poor or indifferent customer service, with some staff described as rude or unresponsive

Amenities

  • Wi-Fi
  • Front desk (24 hour)
  • Full-service laundry
  • Room service
  • Breakfast (free)
  • Kid-friendly
  • Parking (free)
  • Local shuttle
  • Kitchen in some rooms

Common questions

Is the hotel a good option for families with children?

Yes, ITL Holidays Resorts is kid-friendly and has received positive feedback from families, with 16 positive mentions and only 5 negative ones related to family stays.

What are the dining options like at the hotel?

The hotel is known for its decent food quality, especially fish fry and biryani, but the menu variety is limited, often offering only two main dishes. Dining has mixed reviews, with 89 positive and 30 negative sentiments.

How is the cleanliness and maintenance of the rooms?

There are mixed reviews regarding room cleanliness and maintenance. Some guests reported dirty linens and poor upkeep, with 16 positive and 7 negative sentiments related to cleanliness.

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