Hotel Excellency
Hotel Excellency, P.B No.1748, Nettipadam Road, off Mahatma Gandhi Road, Jos Junction, Pallimukku, Kochi, Ernakulam, Kerala 682016
Gumo's take
Hotel Excellency in Kochi is a budget-friendly urban hotel known for its convenient location near Ernakulam railway station and MG Road, offering simple, clean rooms and a laid-back restaurant. While the property is modest and not luxurious, it is praised for its helpful and courteous staff, good value for money, and proximity to public transit and local attractions. However, some guests have reported issues with air conditioning, room size, and inconsistent service, particularly in the restaurant and with online bookings.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 60
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 62
What guests love
- Helpful and courteous staff, with several reviews highlighting exceptional service and responsiveness.
- Convenient location near Ernakulam railway station, metro, and major attractions like MG Road and Ernakulam Shiva Temple.
- Laid-back restaurant with good food and reasonable prices, praised for its informal atmosphere and variety.
Worth knowing
- Issues with air conditioning, including reports of faulty units, leaks, and ineffective cooling.
- Some guests found the rooms to be small or poorly ventilated, with complaints about noise and limited space.
- Inconsistent service in the restaurant and dining areas, with some reviews citing poor food quality and slow service.
- Negative experiences with online bookings, including early check-in restrictions and perceived preferential treatment for offline guests.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Air conditioning
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Is the hotel's location convenient for public transportation and major attractions?
Yes, Hotel Excellency is conveniently located within 6 minutes' walk to the nearest public transit and 8 minutes' walk to the Ernakulam Shiva Temple, making it easy to access local attractions and transportation.
What are the common guest experiences with the hotel's service and staff?
Guests frequently praise the hotel's helpful and courteous staff, with 116 positive reviews about service, although there are also 52 negative reviews, mainly related to inconsistencies in restaurant and booking services.
Are there any reported issues with the hotel's air conditioning?
Yes, some guests have reported issues with the air conditioning, including faulty units, leaks, and ineffective cooling, as noted in the hotel's limitations and sentiment breakdown.
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