The Carlton
The Carlton, Lake Rd, Kodaikanal, Tamil Nadu 624101
Gumo's take
The Carlton in Kodaikanal is a 5-star lakeside hotel renowned for its prime location, scenic views of Kodaikanal Lake, and exceptional hospitality. Guests frequently praise the warm and attentive service, particularly from staff like Mr. Ashok, Mr. Shanmugam, and Mr. Anand, who go above and beyond to personalize the guest experience. The hotel is especially popular for family stays, romantic getaways, and special occasions, with highlights including the breakfast and dinner buffets, spa services, and organized evening activities like bonfires and magic shows. While the property is well-maintained and offers a range of amenities, some guests have noted dated room interiors and occasional issues with cleanliness and security.
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Research this stayHow guests rate it
- Location
- 96
- Facilities
- 80
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 82
What guests love
- Exceptional staff service, with multiple reviews highlighting personalized attention and proactive assistance from named staff members.
- Prime lakeside location, offering direct access to Kodaikanal Lake and proximity to major attractions like Coakers Walk and Bryant Park.
- High-quality dining experiences, particularly the breakfast and dinner buffets, which are frequently praised for variety and taste.
Worth knowing
- Some guests reported dated or outdated room interiors, with a few noting that rooms felt 'old school' or 'a bit dated.'
- A few reviews raised concerns about cleanliness in dining areas and bathrooms, with one guest noting unclean tables and another mentioning a dirty jacuzzi.
- Security issues were mentioned in several negative reviews, including reports of stolen cash from guest rooms and dismissive responses from management.
- Wi-Fi reliability was noted as a concern in a couple of reviews, with one guest mentioning it was deactivated unexpectedly on the last day of their stay.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Full-service laundry
- Hot tub
- Fitness center
- Spa
- Hair salon
- Air conditioning
- Restaurant
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Game room
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
Common questions
What are the key strengths of The Carlton in Kodaikanal?
The Carlton is known for its exceptional staff service, prime lakeside location with views of Kodaikanal Lake, and high-quality dining experiences, particularly the breakfast and dinner buffets. Guests frequently praise the personalized attention from staff like Mr. Ashok, Mr. Shanmugam, and Mr. Anand.
Are there any notable limitations or issues with the hotel?
Some guests have reported that the room interiors feel dated and there have been occasional issues with cleanliness in dining areas and bathrooms. Additionally, there have been concerns about security, including reports of stolen cash from guest rooms, and some guests noted unreliable Wi-Fi service.
What amenities and activities does The Carlton offer?
The hotel offers a range of amenities including free Wi-Fi, a 24-hour front desk, a full-service laundry, a hot tub, a fitness center, a spa, and a hair salon. It also provides organized evening activities like bonfires and magic shows, and is kid-friendly with a game room and free parking.
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