Townhouse Dona Castle
Townhouse Dona Castle, Kottamukku, High School Junction-Kottamukk Rd, Vidya Nagar, Kollam, Kerala 691013
Gumo's take
Townhouse Dona Castle is a 3-star hotel in Kollam that offers a relaxed stay with basic amenities and a convenient location near the city center. While some guests praise the spacious and clean rooms, the hotel has mixed reviews regarding service and facilities. It is particularly noted for its bar and restaurant, but complaints about poor maintenance, unresponsive staff, and inconsistent food quality are common. The hotel is best suited for budget travelers who prioritize location over luxury.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 52
- Staff & Service
- 49
- Room Comfort & Cleanliness
- 58
What guests love
- Spacious and clean rooms with some positive mentions of comfort and maintenance
- Convenient location near the city center, railway station, and bus stand
- In-house bar and restaurant for on-site dining
Worth knowing
- Poor service and unresponsive staff, with multiple complaints about rudeness and lack of professionalism
- Issues with room amenities, including broken AC, lack of toiletries, and poor maintenance
- Inconsistent food quality and limited breakfast options, with some reports of food poisoning
- Noise from the attached bar affecting guest experience, especially for families
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Parking (free)
- Car rental onsite
- Local shuttle
- Air conditioning
- Kitchen in some rooms
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Elevator
- English
- Hindi
- Private bathroom
Common questions
Is the hotel's service reliable and professional?
The hotel has mixed reviews regarding service, with 88 negative mentions compared to 69 positive ones. Many guests have reported unresponsive or rude staff, indicating that the service may not be consistently reliable or professional.
Are the rooms at Townhouse Dona Castle well-maintained and comfortable?
Some guests praise the spacious and clean rooms, but there are notable complaints about poor maintenance, including broken AC and lack of toiletries. Overall, the room experience is mixed, with 20 negative mentions related to room quality.
Is the hotel suitable for families with children?
The hotel is kid-friendly and has some positive mentions for families, but there are also 10 negative reviews related to family stays. Additionally, noise from the attached bar may affect the experience for families, so it may not be ideal for all travelers.
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