Country club Lee Crysstal - Boutique Hotel
Q7P2+XG3 Country club Lee Crysstal - Boutique Hotel, Kovalam main Road, ECR Premium Hotel, 2/212, Dargah Rd, Kovalam, Tamil Nadu 603112
Gumo's take
Country Club Lee Crysstal - Boutique Hotel is a 3-star property in Kovalam with a 4.0/5 Google rating, known for its proximity to Kovalam Beach and a large swimming pool. While the hotel is praised for its service, particularly by staff like Mr. Vijayaraj and Mr. Biswajit, and for its breakfast buffet, it suffers from recurring issues with cleanliness, room maintenance, and amenities. Guests often highlight the hotel’s location and the friendliness of certain staff members, but many express disappointment with the state of the rooms, bathrooms, and overall upkeep.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 58
- Staff & Service
- 73
- Room Comfort & Cleanliness
- 52
What guests love
- Praised for the service quality, especially by staff like Mr. Vijayaraj and Mr. Biswajit, who are frequently highlighted for their hospitality and attentiveness.
- Breakfast buffet is a consistent positive, with guests noting the food quality and variety.
- Convenient location, with a 13-minute walk to Kovalam Beach and proximity to major attractions like Mahabalipuram and Chennai.
Worth knowing
- Recurring complaints about poor room and bathroom cleanliness, including dust, unclean surfaces, and even bed bugs or spider infestations.
- Issues with maintenance and amenities, such as broken air conditioning, non-functional plumbing, and lack of basic toiletries or room essentials.
- Facilities like the swimming pool and restaurant are often criticized for poor maintenance, uncleanliness, and limited menu options.
- Some guests report indifferent or unfriendly staff behavior, particularly at the front desk and in the restaurant.
Amenities
- Wi-Fi
- Smoke-free property
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Pool
- Air conditioning in some rooms
- Kitchen in some rooms
Common questions
Is the hotel clean and well-maintained?
The hotel has recurring issues with cleanliness and maintenance, with many guests reporting unclean rooms, bathrooms, and facilities. Some reviews also mention problems like bed bugs, spider infestations, and broken air conditioning or plumbing.
How is the breakfast at the hotel?
The breakfast buffet is consistently praised by guests for its quality and variety, making it a strong positive aspect of the hotel experience.
How far is the hotel from Kovalam Beach?
The hotel is a 13-minute walk from Kovalam Beach, making it a convenient location for guests looking to enjoy the beach.
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