citizenM Tower of London

citizenM Tower of London, 40 Trinity Square, London EC3N 4DJ, United Kingdom

4-star property★ 4.5 · 5,197 reviews analysed
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Gumo's take

citizenM Tower of London is a modern, design-focused hotel known for its prime location opposite the Tower of London and its compact, tech-integrated rooms. It appeals to solo travelers, business guests, and couples seeking a trendy, efficient stay with easy access to major London landmarks. The hotel is praised for its rooftop bar with panoramic views, 24-hour food service, and friendly staff, though some guests note that the rooms are small and may not suit extended stays or families.

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How guests rate it

Location
94
Facilities
88
Staff & Service
85
Room Comfort & Cleanliness
82

What guests love

  • Excellent location with proximity to the Tower of London, Tower Bridge, and major transport links like the Tower Hill tube station.
  • Modern, tech-integrated rooms with features like an iPad for room controls and blackout curtains, praised for comfort and design.
  • Highly rated rooftop bar and lounge areas with great views of London's skyline and the Tower of London.

Worth knowing

  • Rooms are small and may feel cramped for couples or families, with some guests noting limited storage and layout issues.
  • Some negative feedback about bathroom design, including issues with shower curtains causing water to spread and cleanliness concerns.
  • Air conditioning problems reported in multiple reviews, particularly during warmer months, affecting guest comfort.
  • A few complaints about inconsistent service, including unresponsive staff and mixed experiences with room cleanliness and maintenance.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Credit cards
  • Debit cards
  • Meeting rooms
  • English
  • French
  • Restaurant
  • Bar
  • Breakfast (extra charge)
  • Breakfast buffet
  • Elevator
  • Accessible
  • Accessible elevator
  • Air conditioning
  • Private bathroom
  • Shower

Common questions

Is the hotel located near major London attractions?

Yes, citizenM Tower of London is located opposite the Tower of London and near Tower Bridge, with easy access to major landmarks and transport links like Tower Hill tube station.

Are the hotel rooms suitable for families?

The rooms are small and may feel cramped for families or extended stays, with some guests noting limited storage and layout issues, so they may not be ideal for larger groups.

What are the main guest complaints about the hotel?

Some guests have reported issues with bathroom design, including water spreading from shower curtains and cleanliness concerns, as well as air conditioning problems during warmer months.

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