Dao by Dorsett West London
Dao by Dorsett West London, 56 Shepherd's Bush Grn, London W12 8QE, United Kingdom
Gumo's take
Dao by Dorsett West London is a modern, 4-star hotel known for its friendly and attentive staff, spacious and clean rooms, and convenient location near major London attractions and public transport. Guests frequently praise the breakfast, bar, and restaurant service, particularly highlighting staff like Abdell, Yatharth, and Dante for their exceptional hospitality. While the hotel offers a range of amenities including a kitchen and laundry facilities, some guests have noted recurring issues with bathroom cleanliness and maintenance, such as mold, bad smells, and faulty appliances.
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Research this stayHow guests rate it
- Location
- 84
- Facilities
- 76
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 72
What guests love
- Outstanding staff service, with multiple guests specifically praising individuals like Abdell, Yatharth, and Dante for their professionalism and friendliness.
- Spacious and clean rooms with modern amenities, including mini kitchens and laundry facilities, making it ideal for longer stays.
- Convenient location with easy access to public transit, Westfield Mall, and major London attractions like the Natural History Museum and Buckingham Palace.
Worth knowing
- Recurring complaints about bathroom cleanliness and maintenance, including mold, bad odors, and faulty fixtures like non-working showers and extractor fans.
- Some guests reported issues with housekeeping frequency and quality, with complaints about infrequent cleaning and missed tasks like vacuuming and restocking supplies.
- A few guests noted problems with room amenities, such as non-functional air conditioning, broken kitchen appliances, and missing toiletries.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Air conditioning
- Restaurant
- Breakfast
- Pet-friendly
Common questions
What do guests say about the service at Dao by Dorsett West London?
Guests frequently praise the service at the hotel, particularly highlighting staff members like Abdell, Yatharth, and Dante for their professionalism and friendliness. The service has a strong positive sentiment with 76 positive mentions compared to only 20 negative ones.
Are there any recurring issues with the hotel's bathrooms?
Yes, there are recurring complaints about bathroom cleanliness and maintenance, including mold, bad odors, and faulty fixtures like non-working showers and extractor fans. This is a notable concern with 20 negative mentions compared to only 3 positive ones.
How is the breakfast at Dao by Dorsett West London?
The breakfast is highly praised by guests, with 15 positive mentions and only 1 negative mention. Many travelers highlight the quality and service associated with the hotel's breakfast offerings.
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