H10 London Waterloo
H10 London Waterloo, 284-302 Waterloo Rd, London SE1 8RQ, United Kingdom
Gumo's take
H10 London Waterloo is a modern, upscale hotel known for its chic design, 24-hour room service, and excellent breakfast. It appeals to travelers seeking a convenient base near major London attractions like the London Eye and Big Ben. Guests frequently praise the rooftop bar for its views and the attentive, helpful staff. While the hotel is well-located and offers a range of amenities, some guests have noted issues with noise, air conditioning, and ongoing construction disruptions.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 88
- Staff & Service
- 90
- Room Comfort & Cleanliness
- 82
What guests love
- Highly praised 24-hour room service and breakfast options with a wide variety of food and drink
- Excellent staff service, with many guests noting the attentiveness and helpfulness of the front desk and restaurant teams
- Stunning rooftop bar with panoramic views of London, especially popular for watching fireworks and sunset
Worth knowing
- Some guests reported issues with air conditioning, including units not working or being too noisy
- Noise complaints from construction, traffic, and sirens affecting sleep quality
- A few negative reviews highlighted poor customer service, including unresponsive staff and lack of communication
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Transfer
- Accessible
- Accessible parking
- Accessible elevator
- English
- French
- Italian
- Japanese
- Portuguese
- Russian
- Spanish
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- Meeting rooms
- Air conditioning
Common questions
Does the hotel offer 24-hour room service, and is breakfast included?
Yes, H10 London Waterloo offers 24-hour room service, and breakfast is available for an extra charge. Guests frequently praise the variety and quality of the breakfast options.
What are the main guest complaints about the hotel?
Some guests have reported issues with the air conditioning, including units not working or being too noisy, as well as noise from ongoing construction and traffic that can affect sleep quality. A few reviews also mention poor customer service experiences.
Is there a rooftop bar, and what do guests say about it?
Yes, the hotel has a rooftop bar that is highly praised for its panoramic views of London, especially for watching sunsets and fireworks. Guests frequently mention the bar's upscale atmosphere and the quality of the cocktails.
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