Holiday Inn London - Kensington High St. by IHG
Holiday Inn London - Kensington High St. by IHG, Wrights Ln, London W8 5SP, United Kingdom
Gumo's take
Holiday Inn London - Kensington High St. is a 4-star hotel known for its convenient location near major attractions and transport links, including a 14-minute walk to Kensington Palace and proximity to the Underground. While praised for its breakfast buffet, fitness center, and friendly staff, the hotel faces recurring issues with room cleanliness, air conditioning, and bathroom quality. Guests appreciate the spa and wellness facilities, but complaints about cramped rooms and poor maintenance persist.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 67
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 58
What guests love
- Friendly and helpful staff, with several reviews specifically praising individuals like Erika Gutierrez and Dhawan at reception.
- Excellent location near public transport and major London attractions like the Natural History Museum and Kensington Palace.
- Well-regarded breakfast buffet with a good variety of options.
Worth knowing
- Recurring complaints about poor room cleanliness, including mold, stains, and unclean bathrooms.
- Frequent issues with air conditioning and maintenance, with guests reporting non-functional or noisy units.
- Rooms are described as cramped and uncomfortable, with limited space and poor layout in some cases.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Free weights
- Massage
- Spa
- Doctor on call
- Air conditioning
- Refrigerator
- Coffee maker
- Private bathroom
- Bathtub in some rooms
- Shower in some rooms
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Vending machines
- Kid-friendly
- Activities for kids
- Indoor pool
- Lifeguard
- Hot tub
- Parking (extra charge)
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Arabic
- Dutch
- English
- French
- German
- Hindi
- Italian
Common questions
Is the hotel's location convenient for visiting major London attractions?
Yes, the hotel is conveniently located near major attractions such as Kensington Palace, which is a 14-minute walk away, and the Natural History Museum. It also has good transport links to the Underground, making it easy to explore the city.
What are the common complaints about the hotel rooms?
Common complaints include poor room cleanliness, with reports of mold and stains, as well as cramped and uncomfortable room layouts. There are also frequent issues with air conditioning, including non-functional or noisy units.
What amenities are available for wellness and fitness at the hotel?
The hotel offers a fitness center with elliptical machines, treadmills, and free weights. It also has a spa with a steam bath and one of the few hot tubs in the area. However, some guests have reported mixed experiences with the hot tub.
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