London Marriott Hotel County Hall
London Marriott Hotel County Hall, County Hall, Westminster Bridge Rd, London SE1 7PB, United Kingdom
Gumo's take
The London Marriott Hotel County Hall is a 5-star upscale hotel located in a historic stone building with prime views of the River Thames, Big Ben, and the London Eye. It is known for its exceptional service, particularly in the M Club Lounge and concierge department, and for its central location near major London landmarks. While praised for its cleanliness, room views, and amenities like the indoor pool and gym, some guests have reported issues with air conditioning, room size, and inconsistent service. It is ideal for travelers seeking a luxurious base in central London.
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Research this stayHow guests rate it
- Location
- 95
- Facilities
- 72
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 78
What guests love
- Exceptional service, particularly in the M Club Lounge and concierge department, with multiple staff members highlighted for their helpfulness and professionalism.
- Prime location with views of Big Ben and the London Eye, and walking distance to major attractions like the London Eye, Big Ben, and Westminster.
- Cleanliness and room quality are generally praised, with many guests noting the hotel’s cleanliness and attention to detail.
Worth knowing
- Air conditioning issues are frequently reported, with complaints about malfunctioning units and uncomfortable room temperatures.
- Some guests found rooms to be small or cramped, especially when compared to the price paid.
- Inconsistent service experiences, with some guests reporting slow check-in, poor communication, and unmet requests.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Babysitting
- Pool
- Indoor pool
- Wading pool
- Fitness center (extra charge)
- Elliptical machine
- Treadmill
- Weight machines
- Pet-friendly (extra charge)
- Dogs allowed
- Air conditioning
- Minibar
- Private bathroom
- Bathtub in some rooms
- Shower in some rooms
- Restaurant
- Bar
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (extra charge)
- Self parking (extra charge)
- Private car service (extra charge)
- Accessible
- Accessible elevator
- Meeting rooms
- Arabic
- Dutch
- English
- French
- German
- Portuguese
- Spanish
Common questions
Is the London Marriott Hotel County Hall pet-friendly?
Yes, the hotel is pet-friendly, with dogs allowed, though there may be an extra charge for this service.
What are the main issues guests have reported with the hotel rooms?
Some guests have reported that the rooms are small or cramped, and there are frequent complaints about malfunctioning air conditioning units and uncomfortable room temperatures.
How is the service at the London Marriott Hotel County Hall?
The service is generally praised, particularly in the M Club Lounge and concierge department, with 392 positive mentions and many guests highlighting the helpfulness and professionalism of the staff.
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