Novotel London Bridge
Novotel London Bridge, 53-61 Southwark Bridge Rd, London SE1 9HH, United Kingdom
Gumo's take
Novotel London Bridge is a contemporary hotel known for its excellent location near major attractions like Borough Market and the Thames. It is particularly praised for its friendly and helpful staff, comfortable rooms, and varied breakfast options. Families and business travelers appreciate the hotel’s accessibility to public transport and nearby points of interest. While the hotel has some recurring issues with air conditioning and room size for families, the overall guest experience remains positive, with many guests expressing a desire to return.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 75
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 78
What guests love
- Friendly and helpful staff, with many guests specifically mentioning exceptional service from individuals like Gayatri and Ola.
- Excellent location within walking distance to Borough Market, London Bridge station, and major landmarks like the Shard.
- Comfortable and clean rooms with modern amenities, including spacious layouts suitable for families.
Worth knowing
- Recurring issues with air conditioning, with multiple guests reporting malfunctioning or ineffective units.
- Some complaints about room size and layout being unsuitable for families, particularly with limited space and open-plan bathrooms.
- A few reports of inconsistent or poor service in specific areas like the restaurant and breakfast staff.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Kid-friendly
- Parking (extra charge)
- Self parking (extra charge)
- EV charger
- Local shuttle
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Dutch
- English
- Filipino
- French
- Italian
- Portuguese
- Russian
- Spanish
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Refrigerator
- Coffee maker
- Private bathroom
- Bathtub
- Shower
Common questions
What are the strengths of the hotel's service and staff?
The hotel is known for its friendly and helpful staff, with many guests specifically praising individuals like Gayatri and Ola for exceptional service. The overall service sentiment is strongly positive, with 557 positive reviews compared to only 84 negative ones.
Is the hotel suitable for families?
Yes, the hotel is kid-friendly and has spacious layouts suitable for families, though some guests have noted that room size and layout may be limiting for larger families. The location is also convenient for families, being within walking distance to major attractions like Borough Market.
What are the recurring issues guests have reported?
Some guests have reported recurring issues with the air conditioning, with 21 negative reviews on this topic. Additionally, a few guests mentioned that room size and layout were unsuitable for families, and there were occasional reports of inconsistent service in the restaurant and breakfast areas.
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