Park Plaza London Riverbank
Park Plaza London Riverbank, 18 Albert Embankment, London SE1 7TJ, United Kingdom
Gumo's take
The Park Plaza London Riverbank is a modern hotel offering a refined stay with a focus on service and location. Known for its stunning views of the River Thames and Big Ben, it appeals to both leisure and business travelers. The hotel is praised for its attentive staff, particularly in check-in and breakfast service, and for its proximity to major London landmarks like Westminster Abbey and the London Eye. While the rooms are generally clean and comfortable, some guests have noted issues with bathroom cleanliness and air conditioning performance.
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Research this stayHow guests rate it
- Location
- 94
- Facilities
- 82
- Staff & Service
- 91
- Room Comfort & Cleanliness
- 78
What guests love
- Outstanding service from staff, particularly at check-in and during breakfast, with multiple guests specifically praising individuals like Selin, Nadia, and Bhumika.
- Excellent location with a view of the River Thames and proximity to major attractions like Westminster Abbey and the London Eye.
- High-quality breakfast buffet with a wide variety of options, including both full English and continental selections.
Worth knowing
- Bathroom cleanliness issues reported by several guests, including mold and lack of proper cleaning.
- Air conditioning problems in some rooms, especially during hot weather, with complaints about insufficient cooling.
- Some guests noted that housekeeping was inconsistent, with reports of uncleaned rooms and forgotten requests.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Pool
- Indoor pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Sauna
- Spa
- Arabic
- Dutch
- English
- French
- German
- Hindi
- Italian
- Japanese
- Spanish
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (extra charge)
- Valet parking (free)
- Accessible
- Accessible elevator
- Accessible pool
- Business center
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
- Refrigerator in some rooms
- Microwave in some rooms
- Coffee maker
- Minibar
- Private bathroom
- Bathtub
- Shower
Common questions
What are the key strengths of Park Plaza London Riverbank?
The hotel is known for its outstanding service, especially at check-in and breakfast, and its excellent location with views of the River Thames and proximity to major attractions like Westminster Abbey and the London Eye. The breakfast buffet is also highly praised for its variety.
Are there any common complaints about the hotel rooms?
Some guests have reported issues with bathroom cleanliness, including mold, and problems with air conditioning performance, especially during hot weather. Housekeeping has also been noted as inconsistent in some cases.
What amenities are available at the hotel?
The hotel offers a range of amenities including free Wi-Fi, an indoor pool, a fitness center with free weights and cardio machines, a sauna, spa services, and multilingual staff. It is also kid-friendly and accepts various payment methods including cash and cards.
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