Park Plaza London Riverbank
Park Plaza London Riverbank, 18 Albert Embankment, London SE1 7TJ, United Kingdom
Gumo's take
Park Plaza London Riverbank is a modern hotel known for its exceptional service, scenic views of the River Thames, and convenient location near major London landmarks like Big Ben and the London Eye. Guests frequently praise the staff for their warmth and attentiveness, with many mentioning personalized touches such as room upgrades and birthday surprises. While the hotel offers spacious, clean rooms and a range of amenities including a pool and spa, some guests have noted issues with room cleanliness and air conditioning. It is particularly well-suited for families, business travelers, and those seeking a memorable stay with a focus on hospitality.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 78
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 82
What guests love
- Outstanding staff service, with many guests specifically mentioning individual staff members like Ahmad, Breeze, and Selin for their exceptional hospitality and personalized care.
- Excellent location with views of the River Thames and proximity to major attractions like Big Ben, Westminster Abbey, and the London Eye.
- Modern, well-equipped rooms with amenities such as air conditioning, microwaves, and refrigerators, and a strong emphasis on cleanliness.
Worth knowing
- Some guests reported issues with room cleanliness, including uncleaned bathrooms and missing toiletries.
- A few reviews mentioned problems with air conditioning and temperature control in rooms.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Pool
- Indoor pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Sauna
- Spa
- Arabic
- Dutch
- English
- French
- German
- Hindi
- Italian
- Japanese
- Spanish
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (extra charge)
- Valet parking (free)
- Accessible
- Accessible elevator
- Accessible pool
- Business center
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
- Refrigerator in some rooms
- Microwave in some rooms
- Coffee maker
- Minibar
- Private bathroom
- Bathtub
- Shower
Common questions
Is the hotel's location convenient for visiting major London landmarks?
Yes, Park Plaza London Riverbank is conveniently located near major attractions such as Big Ben, Westminster Abbey, and the London Eye, with Westminster Abbey just a 5-minute drive away.
What are the most praised aspects of the hotel's service?
The hotel is highly praised for its outstanding staff service, with many guests specifically mentioning individual staff members like Ahmad, Breeze, and Selin for their exceptional hospitality and personalized care.
Are there any common complaints about the rooms?
Some guests have reported issues with room cleanliness, including uncleaned bathrooms and missing toiletries, as well as problems with air conditioning and temperature control in certain rooms.
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