The Dilly
The Dilly, 21 Piccadilly, London W1J 0BH, United Kingdom
Gumo's take
The Dilly is a centrally located hotel in London's Piccadilly area, known for its convenient access to major attractions and a range of amenities including a spa, pool, and fitness center. While it offers a refined atmosphere and is particularly praised for its service and special occasion touches, the hotel is currently undergoing renovations, which have led to mixed guest experiences. Families and couples appreciate the location and personalized service, though some guests have noted that the rooms and bathrooms are dated and in need of modernization.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 62
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 58
What guests love
- Exceptional service, with many guests praising the staff for their attentiveness and personalized touches, especially for special occasions.
- Prime location in the heart of London, within walking distance to major attractions like Piccadilly Circus, the National Gallery, and the Underground.
- Well-regarded dining options, including a refined restaurant and popular afternoon tea.
Worth knowing
- Rooms and bathrooms are frequently described as outdated, with complaints about cleanliness, musty smells, and poor maintenance.
- Issues with air conditioning and heating, with some guests reporting rooms were either excessively hot or uncomfortably cold.
- Noise problems due to thin walls and proximity to Piccadilly Circus, affecting sleep quality for some guests.
- Facilities like the pool and gym are described as dated or in need of repair, with some guests noting poor maintenance.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Nightclub
- Boutique shopping
- Kid-friendly
- Pool
- Indoor pool
- Lifeguard
- Hot tub
- Accessible
- Accessible elevator
- Business center
- Meeting rooms
- Pet-friendly
- Air conditioning
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- English
- French
- German
- Spanish
Common questions
Is The Dilly a good choice for families traveling with children?
Yes, The Dilly is considered family-friendly and has been featured in lists of the best London hotels for families. It offers amenities like a pool, indoor hot tub, and kid-friendly services, though some guests have noted that rooms and bathrooms may be outdated.
How is the service at The Dilly, and is it good for special occasions?
The service at The Dilly is highly praised, with many guests noting the staff's attentiveness and personalized touches, especially for special occasions. The hotel has a strong positive sentiment for service, with 343 positive reviews compared to 151 negative ones.
Are the rooms at The Dilly modern and comfortable?
The rooms at The Dilly are frequently described as outdated, with complaints about cleanliness, musty smells, and poor maintenance. Guests have noted that the bathrooms are also in need of modernization, with 106 negative reviews specifically about the bathrooms.
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