The Londoner

The Londoner, 38 Leicester Square, London WC2H 7DX, United Kingdom

5-star property 4.6 · 2,350 reviews analysed
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Gumo's take

The Londoner is a 5-star luxury hotel located in the heart of Leicester Square, offering a blend of modern elegance and exceptional service. It is particularly known for its spa and wellness facilities, upscale dining options, and proximity to major London attractions like the National Gallery and the West End. Guests frequently praise the attentive and personalized service, with many highlighting the staff’s efforts to make stays memorable. The hotel is ideal for travelers seeking a central location with a tranquil retreat-like atmosphere, especially those interested in theater, shopping, and fine dining.

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How guests rate it

Location
96
Facilities
90
Staff & Service
94
Room Comfort & Cleanliness
92

What guests love

  • Exceptional staff service, with personalized touches like room upgrades and surprise gifts, as noted in numerous 5-star reviews.
  • Highly praised spa and wellness facilities, including a pool, sauna, and steam room, with positive sentiment in 96% of wellness-related reviews.
  • Prime central location on Leicester Square, within walking distance to major attractions like the National Gallery and the West End.

Worth knowing

  • Some guests noted that rooms are on the smaller side, particularly standard king rooms, which lack dedicated space for luggage and have open-plan bathroom areas.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Smoke-free property
  • Credit cards
  • NFC mobile payments
  • Cash
  • Pool
  • Indoor pool
  • Adult-only pool
  • Hot tub
  • Parking (extra charge)
  • Self parking (extra charge)
  • Valet parking
  • Private car service
  • Accessible
  • Accessible elevator
  • Meeting rooms
  • Air conditioning
  • Coffee maker
  • Minibar
  • Private bathroom
  • Bathtub
  • Shower
  • Restaurant
  • Bar
  • Table service
  • Room service (24 hour)
  • Breakfast (extra charge)
  • Breakfast buffet
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Full-service laundry
  • Elevator
  • Social hour
  • Wake up calls
  • Housekeeping (daily)
  • Turndown service
  • Fitness center (free)
  • Elliptical machine
  • Treadmill
  • Weight machines
  • Free weights
  • Massage
  • Sauna
  • Spa
  • Hair salon
  • Doctor on call
  • Arabic
  • English
  • French
  • Spanish

Common questions

Is The Londoner a good choice for guests interested in wellness and spa facilities?

Yes, The Londoner is highly praised for its wellness and spa facilities, with 96% positive sentiment in wellness-related reviews. The hotel features a pool, sauna, steam room, and hot tub, making it an excellent choice for guests seeking relaxation and self-care.

How is the service at The Londoner, and are there any personalized touches offered to guests?

The service at The Londoner is exceptional, with 498 positive reviews highlighting the staff's attentiveness and personalized approach. Guests have noted personalized touches such as room upgrades and surprise gifts, contributing to memorable stays.

Is The Londoner located near major London attractions, and how convenient is the location?

Yes, The Londoner is located in the heart of Leicester Square and is within walking distance to major attractions like the National Gallery, the National Portrait Gallery, and the West End. Its prime central location is frequently praised, with 265 positive reviews highlighting its convenience.

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