The Waldorf Hilton, London
The Waldorf Hilton, London, Aldwych, London WC2B 4DD, United Kingdom
Gumo's take
The Waldorf Hilton, London is a historic 4-star hotel in the heart of the West End, known for its elegant ambiance, prime location near major attractions like the National Gallery and Covent Garden, and exceptional service. Guests frequently praise the staff for their warmth and attentiveness, particularly in the Executive Lounge and during afternoon tea experiences. While the hotel retains a classic charm, some rooms and facilities show signs of aging, and a few guests have noted issues with air conditioning and bathroom conditions. Ideal for theatre-goers, business travelers, and tourists seeking a blend of tradition and convenience.
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Research this stayHow guests rate it
- Location
- 94
- Facilities
- 75
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 78
What guests love
- Outstanding staff service, with many guests highlighting the professionalism and friendliness of the team, especially at check-in and in the Executive Lounge.
- Prime location in central London, within walking distance to major attractions like the National Gallery, Covent Garden, and the West End.
- Highly praised afternoon tea experience in the Palm Court, noted for its theatrical presentation and attentive service.
Worth knowing
- Some guests reported outdated rooms with issues like creaky floors, noisy pipes, and poor air conditioning performance.
- Bathroom conditions were a recurring concern, with complaints about cleanliness, paint, and scratches.
- A few negative reviews highlighted inconsistent service from certain staff members, particularly at the front desk and concierge.
Amenities
- Wi-Fi (extra charge)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Air conditioning
- Refrigerator
- Coffee maker in some rooms
- Minibar
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Accessible
- Accessible elevator
- Business center
- Meeting rooms
- Arabic
- Dutch
- English
- Filipino
- French
- German
- Hindi
- Italian
- Mandarin
- Portuguese
- Russian
- Spanish
Common questions
Is the hotel's air conditioning reliable?
Some guests have reported issues with the air conditioning, including poor performance, so it may not be fully reliable for all guests.
How is the service quality at The Waldorf Hilton, London?
The service is generally outstanding, with many guests praising the professionalism and friendliness of the staff, especially in the Executive Lounge and during check-in.
Is the hotel suitable for families with children?
The hotel is kid-friendly and has amenities like a fitness center and room service, making it suitable for families, though some rooms may be outdated and bathrooms have had cleanliness concerns.
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