Cloud Mist Resort and Spa
Cloud Mist Resort and Spa, 9 Beverly hills Behind Manama Factory.- Village.- Bhose, Panchgani - Mahabaleshwar Rd, Panchgani, Maharashtra 412805
Gumo's take
Cloud Mist Resort and Spa in Mahabaleshwar is best known for its breathtaking valley and mountain views, particularly from its infinity pool and upper-floor rooms. It is a popular choice for families, couples, and those seeking a peaceful retreat in a scenic setting. The hotel's 24-hour front desk, restaurant, and game room add to its appeal. While the location and ambiance are consistently praised, the property has notable issues with cleanliness, particularly in bathrooms and rooms, and some guests have reported pest problems. Despite these challenges, the hotel's serene atmosphere and stunning vistas make it a recommended option for travelers prioritizing views and tranquility.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 67
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 58
What guests love
- Breathtaking valley and mountain views, especially from the infinity pool and higher-floor rooms.
- Well-maintained facilities such as the game room, restaurant, and 24-hour front desk.
- Positive feedback on staff hospitality and helpfulness, with many guests noting polite and responsive service.
Worth knowing
- Recurring complaints about cleanliness, particularly in bathrooms and rooms, with multiple reports of cockroach infestations and dampness.
- Issues with air conditioning and room maintenance, including noisy units and outdated furnishings.
- Limited food quality and variety, with some guests describing the restaurant and breakfast options as average or below expectations.
- Hot water availability is restricted to specific hours, which can be inconvenient for guests.
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (extra charge)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Not accessible
- Accessible pool
- Air conditioning
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Game room
- Kid-friendly
- Outdoor pool
- Spa
- Doctor on call
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
Common questions
What are the main strengths of Cloud Mist Resort and Spa?
The hotel is best known for its breathtaking valley and mountain views, especially from the infinity pool and upper-floor rooms. It also offers a 24-hour front desk, a restaurant, and a game room, with consistently positive feedback on staff hospitality and helpfulness.
What are the main cleanliness issues reported by guests?
Guests have reported recurring cleanliness issues, particularly in bathrooms and rooms, including cockroach infestations, dampness, and outdated furnishings. These problems are among the most frequently mentioned limitations of the hotel.
What are the food and dining options available at the hotel?
The hotel has a restaurant offering table service, buffet dinners, and a breakfast buffet (available for an extra charge). However, some guests have described the food quality and variety as average or below expectations.
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