La Serene Resort & Spa
La Serene Resort & Spa, Panchgani - Mahabaleshwar Rd, Mahabaleshwar, Maharashtra 412806
Gumo's take
La Serene Resort & Spa in Mahabaleshwar is a family-friendly and couple-oriented retreat known for its proximity to Venna Lake and other local attractions. Guests consistently praise the staff for their helpful and courteous service, particularly highlighting individuals like Monalisha, Rohit Shukla, and Suraj. The resort offers a range of amenities including a pool, bonfire nights, and a restaurant with a complimentary breakfast buffet. While the property is well-maintained and praised for cleanliness and spacious rooms, some guests have noted issues with maintenance and inconsistent service from certain staff members.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 82
- Staff & Service
- 91
- Room Comfort & Cleanliness
- 88
What guests love
- Highly praised staff service, with specific mentions of helpful and polite front desk and housekeeping personnel like Monalisha and Suraj.
- Complimentary breakfast buffet with good variety and quality, a recurring positive in reviews.
- Proximity to key attractions like Venna Lake and Mahabaleshwar Market, enhancing guest convenience.
Worth knowing
- Some maintenance issues reported, including broken tiles in the pool, malfunctioning appliances, and poor hot water availability.
- Mixed feedback on food quality and variety, with some guests finding it mediocre or limited.
- Occasional poor service from certain staff members, including rude behavior from receptionists and slow responsiveness.
Amenities
- Pool
- Spa
- Parking
- Breakfast
- Wi-Fi
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk
- Full-service laundry
- Wake up calls
- Housekeeping
- Self parking
- Car rental onsite
- Local shuttle
- No pets
- Air conditioning
- Refrigerator
- Coffee maker
- Restaurant
- Buffet dinner
- Room service
- Breakfast buffet
- Activities
- Bicycle rental
- Game room
- Kid-friendly
- Activities for kids
Common questions
Is the breakfast buffet at La Serene Resort & Spa highly rated?
Yes, the complimentary breakfast buffet is consistently praised by guests for its good variety and quality, with a positive sentiment count of 230 in reviews.
What amenities are available at La Serene Resort & Spa?
The resort offers a range of amenities including a pool, spa, parking, breakfast, Wi-Fi, a restaurant with a dinner buffet, room service, laundry, and a complimentary breakfast buffet.
How is the service at La Serene Resort & Spa?
The service is largely positive, with 1041 positive mentions in reviews. Guests have specifically praised the helpful and courteous staff, including individuals like Monalisha and Suraj, though there are occasional reports of inconsistent service from some staff members.
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