Crown Promenade Melbourne
Crown Promenade Melbourne, 8 Whiteman St, Southbank VIC 3006, Australia
Gumo's take
Crown Promenade Melbourne is a contemporary 4-star hotel known for its upscale restaurant, indoor pool, and proximity to major attractions like the Crown Casino and Eureka Tower. It appeals to both business and leisure travelers, with a strong emphasis on location and amenities such as 24-hour room service and a well-regarded buffet breakfast. While the hotel receives praise for its views, cleanliness, and friendly staff, some guests note that rooms and certain facilities are in need of modernization.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 70
- Staff & Service
- 80
- Room Comfort & Cleanliness
- 72
What guests love
- Highly praised staff service, with several reviews highlighting exceptional front desk personnel like Nanny and Nhu who provided warm, professional, and personalized assistance.
- Excellent location, with walking access to Crown Casino, Eureka Tower, and major Melbourne attractions, as well as convenient tram access.
- Well-regarded indoor pool and spa, with guests noting the warm water and city views, and some reviews mentioning the pool as a highlight of their stay.
Worth knowing
- Rooms and some facilities are showing signs of aging, with recurring complaints about outdated TVs, carpets in need of cleaning, and air conditioning issues.
- Housekeeping and maintenance service has been inconsistent, with reports of delayed or incomplete room service and unresolved technical issues like broken taps and faulty electric drapes.
- Some guests found the breakfast and dining options overpriced for the quality, and noted the absence of streaming capabilities on in-room TVs.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Parking
- Self parking
- Valet parking
- EV charger
- Airport shuttle
- Private car service
- Car rental onsite
- Accessible parking
- Accessible elevator
- Accessible pool
- Arabic
- English
- Indonesian
- Korean
- Mandarin
- Spanish
- Vietnamese
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Game room
- Casino
- Nightclub
- Boutique shopping
- Kid-friendly
- Pool
- Indoor pool
- Adult-only pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Sauna
- Doctor on call
- Business center
- Meeting rooms
- Air conditioning
Common questions
Is there 24-hour room service available at Crown Promenade Melbourne?
Yes, Crown Promenade Melbourne is one of the few hotels in the area with 24-hour room service, making it convenient for guests at any time of day or night.
How is the hotel's location in relation to major attractions in Melbourne?
The hotel is highly praised for its excellent location, offering walking access to major attractions like Crown Casino, Eureka Tower, and convenient tram access to other parts of the city.
Are the hotel rooms modern and well-maintained?
While the hotel is praised for its views and cleanliness, some guests note that the rooms and certain facilities are showing signs of aging, with complaints about outdated TVs, carpets in need of cleaning, and air conditioning issues.
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