Hotel Chandravilas
Hotel Chandravilas, Main Road, near Toll Tax, Mount Abu, Rajasthan 307501
Gumo's take
Hotel Chandravilas in Mount Abu is a mid-range property known for its scenic views, family-friendly atmosphere, and reasonably priced accommodations. While many guests praise the staff for being cooperative and helpful, and the food for being tasty and satisfying, there are significant concerns about room cleanliness, maintenance, and staff behavior. The hotel is often described as a good base for exploring Mount Abu, with its location being a key positive. However, recurring complaints about unhygienic conditions, poor room maintenance, and aggressive staff behavior suggest a mixed experience that may not suit all travelers.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 60
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 52
What guests love
- Positive feedback on staff friendliness and helpfulness, with several guests noting the cooperative nature of the team.
- Praised for its scenic views and garden surroundings, making it a visually appealing place to stay.
- Good food quality and variety, with many reviews highlighting the taste and presentation of meals.
Worth knowing
- Numerous reports of unclean and poorly maintained rooms, including stained linens, insect infestations, and broken fixtures.
- Staff behavior issues, including allegations of aggression and rudeness, particularly in response to guest requests.
- Inconsistent availability of basic amenities like hot water and functioning Wi-Fi, especially in guest rooms.
- Location is praised for views but criticized for being far from main attractions, requiring additional transportation.
Amenities
- Wi-Fi (free)
- Bicycle rental (extra charge)
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Pet-friendly (free)
- Restaurant
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Wake up calls
- Not accessible
- Air conditioning
Common questions
Is the staff at Hotel Chandravilas generally helpful and friendly?
Yes, the staff is generally praised for being cooperative and helpful, with positive service sentiment mentioned in 242 reviews, although there are some negative reports of aggressive behavior.
What are the common complaints about the hotel's cleanliness and maintenance?
There are numerous reports of unclean and poorly maintained rooms, including stained linens, insect infestations, broken fixtures, and unhygienic conditions, with negative cleanliness sentiment in 31 reviews.
How is the breakfast at Hotel Chandravilas?
Breakfast is generally praised, with positive sentiment in 46 reviews, and many guests highlight the taste and variety of the meals, though it is an extra charge.
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