Hotel Maya Palace
Hotel Maya Palace, Opp, Polo Ground Rd, Machgoan, Mount Abu, Rajasthan 307501
Gumo's take
Hotel Maya Palace in Mount Abu is a mid-range hotel with a 3.7/5 rating based on 194 Google reviews. It is known for its proximity to popular attractions like Nakki Lake and Polo Ground, and for offering amenities such as a spa, bar, and 24-hour front desk. While some guests praise the helpful staff, good location, and room service, others report recurring issues with cleanliness, room maintenance, and inconsistent service. The hotel is best suited for budget-conscious travelers who prioritize location over consistent high-quality service and hygiene.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 63
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 52
What guests love
- Good location, within walking distance to Nakki Lake and Polo Ground, as noted in multiple positive reviews.
- Room service is frequently mentioned as fast and reliable by several guests.
- Some guests highlight the helpful and polite behavior of specific staff members, such as Mr. Devraj and Mr. Gangaram.
Worth knowing
- Multiple reviews report poor cleanliness, including dirty rooms, stained bedsheets, and cockroach infestations.
- Service quality is inconsistent, with complaints about unresponsive staff, rude behavior from the lady boss, and slow room service.
- Rooms are described as having poor maintenance issues, such as clogged toilets, broken locks, and malfunctioning TVs or fridges.
- Some guests mention overcharging for complimentary items like water bottles and poor communication from management.
Amenities
- Wi-Fi (free)
- Smoke-free property
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Self-service laundry
- Social hour
- Wake up calls
- Massage
- Spa
- Doctor on call
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Private bathroom
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Nightclub
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Not accessible
- Business center
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
Common questions
Is Hotel Maya Palace a good choice for families?
Yes, Hotel Maya Palace is a decent option for families, as 11 positive reviews mention family-friendly experiences, and the hotel offers amenities like childcare and a dinner buffet. However, some limitations like cleanliness and maintenance issues may affect the stay.
How is the service quality at Hotel Maya Palace?
Service quality at Hotel Maya Palace is mixed. While 32 positive reviews highlight helpful and polite staff, 20 negative reviews mention unresponsive service, rude behavior, and slow room service. Guests should be prepared for some inconsistency.
Is the hotel clean and well-maintained?
No, cleanliness and maintenance are notable concerns. Multiple reviews report dirty rooms, cockroach infestations, and issues like clogged toilets and broken locks. Only 4 positive reviews mention cleanliness, while 7 reviews highlight negative experiences.
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