Hotel Maya Palace
Hotel Maya Palace, Opp, Polo Ground Rd, Machgoan, Mount Abu, Rajasthan 307501
Gumo's take
Hotel Maya Palace in Mount Abu is a mid-range property known for its proximity to popular attractions like Nakki Lake and its family-friendly ambiance. While some guests praise the helpful and cooperative staff, particularly individuals like Mr. Devraj, Mr. Gangaram, and Mr. Rahul, others report significant issues with cleanliness, room service, and staff behavior. The hotel is best suited for budget-conscious travelers who prioritize location over consistent service and hygiene standards. Despite mixed reviews, the hotel's convenient location and occasional positive service experiences make it a choice for short stays.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 58
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 52
What guests love
- Convenient location near popular attractions like Nakki Lake and Gurudwara
- Some guests report helpful and friendly staff, particularly Mr. Devraj and Mr. Gangaram
- Rooms are described as spacious and some have balconies with good sunlight
Worth knowing
- Multiple reports of unclean rooms, cockroach infestations, and poor hygiene in bathrooms and towels
- Inconsistent and slow room service, with guests often needing to follow up multiple times
- Unprofessional and rude behavior from some staff members, including the lady boss and laundry staff
- Issues with amenities like non-functional fridges and lack of basic supplies like soap and napkins
Amenities
- Wi-Fi (free)
- Smoke-free property
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Self-service laundry
- Social hour
- Wake up calls
- Massage
- Spa
- Doctor on call
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Private bathroom
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Nightclub
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Not accessible
- Business center
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
Common questions
Is Hotel Maya Palace a good choice for families?
Yes, Hotel Maya Palace is described as having a family-friendly ambiance, and some guests have reported helpful and cooperative staff, making it a suitable option for families.
What are the main concerns guests have about Hotel Maya Palace?
Guests have reported multiple issues, including unclean rooms, cockroach infestations, poor hygiene in bathrooms and towels, slow and inconsistent room service, and unprofessional behavior from some staff members.
What are the key advantages of staying at Hotel Maya Palace?
The hotel's convenient location near popular attractions like Nakki Lake and Gurudwara is a major advantage, and some guests have praised the helpful and friendly service from staff members like Mr. Devraj and Mr. Gangaram.
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