Welcomhotel By ITC Hotels, The Savoy, Mussoorie
Welcomhotel By ITC Hotels, The Savoy, Mussoorie, Library Bazar, Gandhi Chowk, Mussoorie, Uttarakhand 248179
Gumo's take
Welcomhotel By ITC Hotels, The Savoy, Mussoorie is a 5-star heritage property with a rich history dating back to 1902, offering elegant rooms, a full-service spa, and a restaurant with colonial charm. It is ideal for families, couples, and heritage enthusiasts seeking a luxurious and serene retreat in the Queen of Hills. Guests consistently praise the exceptional service, particularly from the housekeeping and restaurant teams, as well as the hotel's peaceful ambiance and proximity to Mussoorie's main attractions like Mall Road and Cloud End. The property is noted for its cleanliness, kid-friendly amenities, and the popular breakfast and high tea experiences.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 90
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 93
What guests love
- Exceptional service from housekeeping and restaurant staff, with many guests specifically mentioning individuals like Sonal Tripathi, Ishpal, and Nitin for their professionalism and warmth.
- High-quality dining experiences, particularly at the Grand Dining Hall and Royal Afghan, with guests praising the food, ambiance, and staff like Mr. Vishal and Chef Arvind.
- Well-maintained heritage architecture and peaceful, scenic surroundings, including views of the Himalayas and Doon Valley.
Worth knowing
- A few guests expressed dissatisfaction with the food at Royal Afghan, citing bland flavors and poor quality, despite the restaurant's popularity and ambiance.
- Some negative feedback regarding the hotel's strict 'no pets' policy and a lack of inclusivity for pet owners.
- A couple of guests mentioned rudeness from security staff, indicating inconsistency in service quality at the frontlines.
Amenities
- Wi-Fi
- Game room
- Front desk (24 hour)
- Full-service laundry
- Pool
- Fitness center
- Spa
- Accessible
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking (free)
- Valet parking
- Transfer
- Local shuttle
- Business center
- Air conditioning
- Kitchen in some rooms
Common questions
What are the key strengths of the hotel's service and dining experience?
The hotel is known for exceptional service from housekeeping and restaurant staff, with guests specifically praising individuals like Sonal Tripathi, Ishpal, and Nitin. Dining experiences are highly rated, especially at the Grand Dining Hall and Royal Afghan, where guests commend the food, ambiance, and staff like Mr. Vishal and Chef Arvind.
Is the hotel suitable for families with children?
Yes, the hotel is kid-friendly and well-suited for families. It offers amenities like a game room, free breakfast buffet, and is praised for its peaceful ambiance and proximity to local attractions like Mall Road and Cloud End.
What are the limitations or potential issues guests have mentioned?
A few guests expressed dissatisfaction with the food at Royal Afghan, noting bland flavors and poor quality. Additionally, the hotel has a strict 'no pets' policy, and there were a couple of reports of rudeness from security staff, indicating some inconsistency in frontline service.
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