Hotel Lagoona and Banquet Hall
Hotel Lagoona and Banquet Hall, Block C5, 13, behind Punjab Kesri, Block C5, Keshav Puram, Tri Nagar, New Delhi, Delhi, 110035
Gumo's take
Hotel Lagoona and Banquet Hall in New Delhi is a mid-range hotel that offers spacious rooms and a quiet location, appealing to travelers seeking a peaceful stay. While some guests praise the cooperative and courteous staff, as well as the reasonable pricing and good views, others report significant issues with cleanliness, maintenance, and service. The hotel appears to be a mixed experience, with a strong contingent of positive reviews but also notable complaints about hygiene and staff behavior.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 60
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 55
What guests love
- Spacious rooms with good interior design, as noted by several guests.
- Cooperative and courteous staff, particularly individuals like Vimal and Chand, who are highlighted for their helpfulness.
- A quiet and scenic location that provides a peaceful environment for guests.
Worth knowing
- Reports of poor hygiene, including dirty rooms, unhygienic bathrooms, and even cockroaches in the food and rooms.
- Issues with maintenance, such as broken electricity boards and non-functional facilities.
- Uncooperative and rude staff behavior, with some guests describing slow or indifferent service.
- Inconsistent pricing and communication issues, including extra charges and discriminatory practices reported by some guests.
Common questions
What are the key strengths of Hotel Lagoona and Banquet Hall?
The hotel offers spacious rooms with good interior design, a quiet and scenic location, and cooperative and courteous staff, particularly individuals like Vimal and Chand, who are noted for their helpfulness.
What are the main concerns reported by guests at Hotel Lagoona and Banquet Hall?
Guests have reported issues with poor hygiene, including dirty rooms, unhygienic bathrooms, and cockroaches in food and rooms, as well as maintenance problems and inconsistent staff behavior, ranging from uncooperative to rude service.
Is the pricing at Hotel Lagoona and Banquet Hall transparent and consistent?
Some guests have reported inconsistent pricing and communication issues, including extra charges and discriminatory practices, indicating potential concerns about transparency in billing.
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