Hotel Surya Plaza
1/20, Hotel Surya Plaza, Main, Najafgarh Rd, opp. Metro Pillar No.532, Block 1, Tilak Nagar, New Delhi, Delhi, 110018
Gumo's take
Hotel Surya Plaza in New Delhi is a budget hotel with a problematic reputation, particularly for cleanliness and service. While it is praised occasionally for its location near public transit and proximity to major attractions like the Red Fort and India Gate, most guests report poor experiences with unclean rooms, malfunctioning facilities, and unresponsive or rude staff. A few positive reviews highlight decent room service and affordability, but these are overshadowed by recurring complaints about dirty bathrooms, broken amenities, and poor maintenance. It may appeal to budget travelers with no other options in the area, but overall, the hotel is not recommended for a comfortable or pleasant stay.
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Research this stayHow guests rate it
- Location
- 55
- Facilities
- 32
- Staff & Service
- 25
- Room Comfort & Cleanliness
- 28
What guests love
- Proximity to public transit and major Delhi landmarks like the Red Fort and India Gate
- Affordable pricing for budget-conscious travelers
- A few guests noted decent room service and clean rooms in older reviews
Worth knowing
- Recurring complaints about unclean and poorly maintained rooms and bathrooms, including dirty towels and broken fixtures
- Poor staff service, with reports of rudeness, unresponsiveness, and refusal to provide proper invoices
- Malfunctioning amenities such as non-working air conditioning, showers, and lifts
- High incidence of negative sentiment in key areas like cleanliness (20 negative out of 21 total) and service (20 negative out of 27 total)
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Local shuttle
- Accessible
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Pool
- Air conditioning in some rooms
Common questions
Is Hotel Surya Plaza clean and well-maintained?
No, the hotel has a high number of negative reviews regarding cleanliness, with 18 out of 21 total mentions being negative. Guests frequently report unclean rooms, dirty bathrooms, and malfunctioning facilities like broken fixtures and non-working air conditioning.
How is the service at Hotel Surya Plaza?
The service at Hotel Surya Plaza is generally poor, with 20 out of 27 total service-related mentions being negative. Guests have reported rude or unresponsive staff, and some have mentioned that staff refused to provide proper invoices.
What are the nearby attractions and transportation options for Hotel Surya Plaza?
Hotel Surya Plaza is located near major Delhi landmarks such as the Red Fort and India Gate. It is also within a 6-minute walk to the nearest public transit and about 30 minutes by car from the National Rail Museum.
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